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Windows 7: Desktop does not "sleep" after fibre optic broadband installed

05 Dec 2013   #1
puzzledlad

Windows 7 Professional 32-bit
 
 
Desktop does not "sleep" after fibre optic broadband installed

Got fibre optic broadband installed by TalkTalk last week. Since then when I put desktop to Sleep, it goes to sleep but gets restarted by itself within a couple of minutes. It then continues to go to sleep and get restarted by itself. However, if the Ethernet connection between the router and computer is removed, the computer stays in sleep. I rang TalkTalk tech support and they say I need to update my network driver. Device Manager on my computer says the Network adapter is Intel 82566DC Gigabit Network Connection. I right-click that and select "Update driver software" and then "Search automatically for updated driver software", I get the message "Windows has determined the driver software for your device is up to date".

I am running Windows 7 Professional on Dell Dimension 9200. The router supplied by TalkTalk is DSL 3780 by D-Link.

Has anybody else experienced this problem? Help!


My System SpecsSystem Spec
.
05 Dec 2013   #2
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

This might be what you are looking for. Make sure you create a system restore point before installing a new driver then if it is no good you can easily get back to square one.

https://downloadcenter.intel.com/Sea....aspx?lang=eng

Where it says "Search Downloads" copy and paste this "Intel 82566DC Gigabit Network Connection". You should get to a page that looks like this:

Desktop does not "sleep" after fibre optic broadband installed-intel.png


My System SpecsSystem Spec
05 Dec 2013   #3
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by puzzledlad View Post
Got fibre optic broadband installed by TalkTalk last week. Since then when I put desktop to Sleep, it goes to sleep but gets restarted by itself within a couple of minutes. It then continues to go to sleep and get restarted by itself. However, if the Ethernet connection between the router and computer is removed, the computer stays in sleep. I rang TalkTalk tech support and they say I need to update my network driver. Device Manager on my computer says the Network adapter is Intel 82566DC Gigabit Network Connection. I right-click that and select "Update driver software" and then "Search automatically for updated driver software", I get the message "Windows has determined the driver software for your device is up to date".

I am running Windows 7 Professional on Dell Dimension 9200. The router supplied by TalkTalk is DSL 3780 by D-Link.

Has anybody else experienced this problem? Help!
Hi puzzledlad,

Welcome to Seven forums.

Please check this link below where you can download and install the driver for the system:

Driver Details | Dell US

If you received any error then install it under compatibility mode:

Drivers - Install Vista Drivers on Windows 7

Check this video for updating any driver for your system:

Updating Dell Drivers

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
.

06 Dec 2013   #4
puzzledlad

Windows 7 Professional 32-bit
 
 

Thank you mitchell65 and SandeepP for your suggestions. But I thought of doing further digging on the sleep and awake aspect and came across this
Computer frequently wakes up by itself
In that thread one contributor mentions settings for the network adaptor which I followed as follows:
Start
Type "Device Manager"
Select Device Manager
Expand Network Adaptor
Right-click the card - in my case "Intel 82566DC Gigabit Network Connection"
Select Properties
Select tab "Power Management"
Uncheck "Allow this device to wake up computer"
OK

That seems to have done the trick.
My System SpecsSystem Spec
06 Dec 2013   #5
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well Done1 Thanks for the feedback. Others may have the same problem so you have helped others already. Rep to you
My System SpecsSystem Spec
09 Dec 2013   #6
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by puzzledlad View Post
Thank you mitchell65 and SandeepP for your suggestions. But I thought of doing further digging on the sleep and awake aspect and came across this
Computer frequently wakes up by itself
In that thread one contributor mentions settings for the network adaptor which I followed as follows:
Start
Type "Device Manager"
Select Device Manager
Expand Network Adaptor
Right-click the card - in my case "Intel 82566DC Gigabit Network Connection"
Select Properties
Select tab "Power Management"
Uncheck "Allow this device to wake up computer"
OK

That seems to have done the trick.
Hi puzzledlad,

Its great to hear that it has resolved the issue to your satisfaction. We appreciate you sharing the resolution with us as I am sure this would help other users as well with a similar issue.

If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
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 Desktop does not "sleep" after fibre optic broadband installed




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