Locked out

thewolfe · 16 Dec 2013

A friend's computer was requesting the Username and password that he had put in many time at startup. But all of a sudden it wouldn't except them and said they were incorrect.

And after trying numerous times he then got the following verbiage.

"This computer system #(77p70flf) is protected by a password authentication system. You cannot access the data on this computer without the correct password. Please type in the system or administrator password and press enter."

Since he can't get past it, is there a chance that taking the CMOS battery out for a while might clear the password request?

Golden · 16 Dec 2013

Is this a personal home computer?

indianacarnie · 16 Dec 2013

Has your friend rebooted and tried again?

thewolfe · 17 Dec 2013

It is a personal computer and rebooted numerous times.

HAVOC · 17 Dec 2013

Is caps lock on/off?

thewolfe · 17 Dec 2013

Nope.

Fantail · 17 Dec 2013

"the CMOS battery"
Just to clarify - are you talking about the windows password prompt or did the user lock the bios?

matts6887 · 17 Dec 2013

Indeed are you talking about the bios; or the windows logon screen? if its the bios you are locked out of; I am pretty certain removing the cmos battery should clear it because doing that resets the bios to factory defaults. If its the windows logon screen; you may need to try getting into windows by using the windows disk and starting windows via the disk to see if you can do a repair to it.

rvcjew · 17 Dec 2013

that is most certainly the bios ~~unless its a domain that someone changed the default failed password attempts prompt for.~~ (noticed it was personal) clear your CMOS like others have said. sounds like a DELL to me by the way it explains it.

Layback Bear · 17 Dec 2013

If it's a Dell and you are having problems with Bios password just give them a call. They will explain the steps on what you have to do.
I'm quite sure you will have to prove when, where and how who bought the computer. If it is rebooting the problem is not the Bios because Windows has loaded and waiting for a password to go farther.

Other than than please read this. Rule #6 should cover this situation.

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