Locked out

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  1. Posts : 203
    Windows 7

    Locked out

    A friend's computer was requesting the Username and password that he had put in many time at startup. But all of a sudden it wouldn't except them and said they were incorrect.

    And after trying numerous times he then got the following verbiage.

    "This computer system #(77p70flf) is protected by a password authentication system. You cannot access the data on this computer without the correct password. Please type in the system or administrator password and press enter."

    Since he can't get past it, is there a chance that taking the CMOS battery out for a while might clear the password request?
      My Computer

  2. Posts : 19,384
    Windows 10 Pro x64 ; Xubuntu x64

    Is this a personal home computer?
      My Computer

  3. Posts : 3,724
    Windows 10x64 Build 1709

    Has your friend rebooted and tried again?
      My Computer

  4. Posts : 203
    Windows 7
    Thread Starter

    It is a personal computer and rebooted numerous times.
      My Computer

  5. Posts : 1,442
    Windows 7 Professional 64bit

    Is caps lock on/off?
      My Computer

  6. Posts : 203
    Windows 7
    Thread Starter

      My Computer

  7. Posts : 983
    10 x64 | 7 x64

    "the CMOS battery"
    Just to clarify - are you talking about the windows password prompt or did the user lock the bios?
      My Computer

  8. Posts : 1,449
    Windows 7 ultimate 64-bit

    Indeed are you talking about the bios; or the windows logon screen? if its the bios you are locked out of; I am pretty certain removing the cmos battery should clear it because doing that resets the bios to factory defaults. If its the windows logon screen; you may need to try getting into windows by using the windows disk and starting windows via the disk to see if you can do a repair to it.
      My Computer

  9. Posts : 1,991
    10 Pro x64

    that is most certainly the bios unless its a domain that someone changed the default failed password attempts prompt for. (noticed it was personal) clear your CMOS like others have said. sounds like a DELL to me by the way it explains it.
    Last edited by rvcjew; 17 Dec 2013 at 13:47.
      My Computer

  10. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

    If it's a Dell and you are having problems with Bios password just give them a call. They will explain the steps on what you have to do.
    I'm quite sure you will have to prove when, where and how who bought the computer. If it is rebooting the problem is not the Bios because Windows has loaded and waiting for a password to go farther.

    Other than than please read this. Rule #6 should cover this situation.

    Windows 7 Help Forums - Forum Rules
      My Computer

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