windows 7 black screen help - tried all known options - please help


  1. sidbis
    Posts : 1
    windows 7 ultimate x64
       New #1

    windows 7 black screen help - tried all known options - please help


    my dell studio laptop is not working any longer. When I start it I get a message that there is a problem in software/hardware and 2 options are given :*
    1. Startup recovery.
    2. Start windows normally.

    I tried both options, and in both, after loading files , I get a black screen with movable cursor.

    I tried the following things as well :*

    1. Pressed f8 while restarting and tried to start with safe mode, safe mode with networking, restore previous known good configuration, repair my computer.
    2. Used windows 7 installation dvd to reboot, to install new installation.
    But all tries came back to the black screen after loading files.

    Please suggest a solution.
      My Computer
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  3. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #2

    Hello and welcome sidbis mate sorry misunderstood your message can we have system specs please and how old is the machine.
      My Computer
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  4. SandeepP
    Posts : 1,007
    Winndows 7 32 bit
       New #3

    sidbis said:
    my dell studio laptop is not working any longer. When I start it I get a message that there is a problem in software/hardware and 2 options are given :*
    1. Startup recovery.
    2. Start windows normally.

    I tried both options, and in both, after loading files , I get a black screen with movable cursor.

    I tried the following things as well :*

    1. Pressed f8 while restarting and tried to start with safe mode, safe mode with networking, restore previous known good configuration, repair my computer.
    2. Used windows 7 installation dvd to reboot, to install new installation.
    But all tries came back to the black screen after loading files.

    Please suggest a solution.
    Hi sidbis,

    Welcome to Seven forums.

    Kindly update your system specs here by following this.

    Also, you can check this article which I am sure would helpful in resolving this issue:

    Failure to Boot

    Keep us posted with the results so we can advise you further.
      My Computer
    Quote Quote

 

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