Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: the explorer process crashing

27 Jan 2014   #21

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Just some more info.

Quote   Quote: Originally Posted by beeski View Post
Quote   Quote: Originally Posted by Callender View Post
I can't say that I'm an expert on this but I did have the same issue "Windows explorer has stopped working" and after some research found that it could be down to a whole range of issues. I decided that the most likely cause was a corrupt media (image or video) file somewhere on the HD. That's just one possible cause that you could investigate. I'm sure that other forum members will help you check out the other possible causes.

After checking all jpeg image files for corruption the problem remained so I moved all personal image and video files onto another HD and since then I've been problem free.

See: Error: Windows Explorer has stopped working

You can use JPG Cleaner to scan for and bulk delete corrupt jpeg files:

Rainbow Software - Programs

Download link is hard to spot. It's in the blue box below the description.

Settings that I used:

Attachment 300908

I didn't manage to find a similar method to deal with other image file formats or video files. I just moved any folders of images or videos that I had personally created off my hard drive onto an external one.

This might not help in your case but in my case it did indeed solve the problem.

Good Luck!
thank you very much for the detailed response! i have to admit however that this explanation seems most unusual to me (i'd understand a corrupt .dll or other piece of code is critical, but a random jpg file that may not even be accessed, seems so very strange to me!).

i will keep it in mind though, and failing the system file checker scan i just did, i can try it.

Don't know what the problem is exactly - just that I worked through all steps listed here:

Windows Explorer Has Stopped Working Fix | Ghacks

As I worked my way through the list I still got regular crashes - "explorer has stopped working" until I decided to try the last item on the list. That involved moving all media files created or downloaded by me onto another drive (not necessarily an easy task) and the problem stopped and hasn't reappeared. Obviously it's not the only possible cause!

Note: The problem can also be cause by corrupt files on external drives that are pugged in if explorer is accessing them.

My System SpecsSystem Spec
27 Jan 2014   #22

Microsoft Windows 7 Enterprise 64-bit

i've ran the sfc repair scans (under the current admin account). i have also looked at shellex64, and actually enabled some extensions i had previously disabled. i haven't encountered the issue since, so, fingers crossed.

thank you for all the help thus far.
My System SpecsSystem Spec

 the explorer process crashing

Thread Tools

Similar help and support threads
Thread Forum
"Error opening process" message in Process Explorer
Hi Everyone I recently did a System Restore on a Windows 7 Pro 64 bit system to correct a strange problem I was having with IE. It seems to have solved the problem, but now Process Explorer is displaying the messages in the screen shot below, and I'm not sure why. The computer is functioning...
open explorer, starts new process, close it, process remains active
Hi, I've got a quicklaunch shortcut to: %windir%\explorer.exe shell:::{323CA680-C24D-4099-B94D-446DD2D7249E} That takes me straight to my explorer favourites. What I notice is that when I launch that, I get a new explorer.exe thread appear in the task manager. When I close it though, that...
General Discussion
Windows 7 + Process Explorer + Patch: [Opening error process]
Hi fooks, I hope you all can read this, i'm from Belgium so my Englsich is not as good as it might be. I have bought last year a little notebook with Windows 7 Home Premium on it. On this machine i am the Administrator, and there are no other people on that, or guestaccounts made. On...
Installation & Setup
Generating a memory dump for a crashing process
Summary: When faced with a crashing process or application, the following procedure is one way to obtain useful information regarding the specifics of the crash, and hence the likely cause: 1) Download and install either the 32-bit or the 64-bit "Debugging Tools" package, depending on your...
Crash and lockup debug 'How To'
Unknown process crashing
Hi, today I started up my laptop and every now and then I this message saying 'following process doesn't work anymore: ttxgyhtq.exe'. Then, just now, I got this other message saying this process couldn't be ignored any longer along with these specifications: proces-id=0xd00 (3328), thread-id=0x1d90...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:05.
Twitter Facebook Google+