Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Dad's laptop acting up - random restarts, extremely slow, etc.

09 Jan 2014   #1

Windows 7 Home Premium, 64-bit
Dad's laptop acting up - random restarts, extremely slow, etc.

Hello everyone, I think I may need your expertise again.

My father has Windows 7 Ultimate on an HP Pavilion laptop. It has always been kind of slow because he has a huge amount of files, but it started having serious problems a few days ago. The issues are:

1. The laptop randomly restarts on its own. I checked for viruses but could not find anything. I also checked the health of the hard drive, which seems perfectly fine. The event log shows that the system was "unexpectedly" restarted, but nothing else.

2. After restarting, the computer is sometimes unable to find a boot device. Again, an examination of the hard drive showed no problems.

3. The DVD drive is sometimes unable read any discs.

4. Certain actions that should take just sections (such as opening the advanced system settings) take an extremely long time.

5. I sometimes get a pop-up saying a script is running slowly, even when no browser is not run.

Anyone have an idea what could be the cause?

My System SpecsSystem Spec
10 Jan 2014   #2

Windows 7 Ultimate x64, & Mac OS X 10.9.2

one of 2 things springs to mind 1) the hard drive is on its way out, despite tests saying otherwise it could still be.
so try and back everything up incase

2) there maybe a ram issue, download and run memtest if it crashes almost instantly youve narrowed it down.
My System SpecsSystem Spec
10 Jan 2014   #3

7 x64 | 7 x64

I agree with badger906. He could also run-sch. a checkdsk for next boot.
My System SpecsSystem Spec

10 Jan 2014   #4
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

For a test, run a live CD and see whether that works OK. If yes, it is most likely your disk that is at fault.

If you have no live CD on hand, download this .iso from my Skydrive, burn it to CD and boot with that CD. The .iso is the WinPE CD for free Macrium. You can also use it to make images and recover from images. Here is how:

Imaging with free Macrium
My System SpecsSystem Spec
10 Jan 2014   #5

Windows 7 UnProfessional x64

Agreed that it could be the drive and/or memory (more likely the drive). A lot of those benching/health utilities for disk drives report SMART status, read + write speeds, and perhaps magnetic integrity (damaged or corrupt sectors), but they cannot tell if there is a more pressing mechanical problem.

You can try other testing utilities if you like. HD Sentinel and CrystalDiskInfo for hard drives are useful applications. MemTest86+ is handy for testing memory, but make sure you let it run for several hours.
My System SpecsSystem Spec
10 Jan 2014   #6

Windows 7 Home Premium, 64-bit

Thanks for the replies, everyone.

For the record, I just got a blue screen with error KERNEL_DATA_INPAGE_ERROR. From what I gather, that usually is caused by a hard drive issue. It's a good thing everything on there has already been backed up.
My System SpecsSystem Spec

 Dad's laptop acting up - random restarts, extremely slow, etc.

Thread Tools

Similar help and support threads
Thread Forum
Laptop suddenly extremely slow, now can't even start up
Yesterday my HP laptop suddenly started moving molasses slow. As in, even trying to type something in the start bar takes several minutes. I was able to start Windows but it took like 15 minutes to even get past the Windows logo. It's like everything is in slow motion. But task manager said the...
General Discussion
Random unresponsive mouse and extremely slow processing.
Hello all, I have a bit of an odd problem. For about 3 days now, my comp will randomly "lock up" in a sense. I can move the mouse, but if I click on anything, I get a beep (through sound output, not the mobo). I can access task manager through the keyboard but usually it ends up in a restart....
General Discussion
Laptop running extremely slow after format C: and reinstall windows 7
Hi I formated C: and reinstalled a win 7 x64 bit. It works good after installing, but after some time when doing windows update, avast AV, installing ms office, adobe, deamon tools, drivers, google chrome etc it slows down. sometimes it wont even restart or boot up. It gives me bluescreen in...
Performance & Maintenance
Laptop became extremely slow, suspected overheat
1st Day My laptop was playing Dota 2 that afternoon and it suddenly have lag spikes but the ping was normal and sometimes it would freeze. After I exit the game it suddenly became so slow until it takes merely ~15 minutes just to shutdown. 2nd Day I tried to boot the laptop but it was so slow...
Performance & Maintenance
Laptop only starts up in Safe Mode, extremely slow.
I have a Windows 7 Home Premium 64bit Laptop. I'm not very tech savvy. I'm having this problem recently. My laptop won't start normally. There is a black screen for 15 minutes, then the user login appears (I've never had a user login page). When I click my user, the laptop then takes another 15...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:00.
Twitter Facebook Google+