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Dad's laptop acting up - random restarts, extremely slow, etc.
Hello everyone, I think I may need your expertise again.
My father has Windows 7 Ultimate on an HP Pavilion laptop. It has always been kind of slow because he has a huge amount of files, but it started having serious problems a few days ago. The issues are:
1. The laptop randomly restarts on its own. I checked for viruses but could not find anything. I also checked the health of the hard drive, which seems perfectly fine. The event log shows that the system was "unexpectedly" restarted, but nothing else.
2. After restarting, the computer is sometimes unable to find a boot device. Again, an examination of the hard drive showed no problems.
3. The DVD drive is sometimes unable read any discs.
4. Certain actions that should take just sections (such as opening the advanced system settings) take an extremely long time.
5. I sometimes get a pop-up saying a script is running slowly, even when no browser is not run.
Anyone have an idea what could be the cause?
Last edited by ixfd64; 10 Jan 2014 at 00:15.