Have no idea where to put this entry.
Running Windows 7 pro 64-bit.
Went into the registry "hkey_local_machine\software\Microsoft\assistance\client]1.0\namespaces\
oem". enus was not there so I could not go to titles to delete Bcrm_bluetooth_help.
I was told that this causes the help file problem.
So I went to Microsoft and downloaded this file - windows6.1- kb917607-x64.msu.
I ran it and it did not solve the attached message.
Thanks for any help
Computer Type: PC/Desktop System Manufacturer/Model Number: had the system built by PCsandParts OS: windows 7 Pro 64 bit CPU: mini tower Motherboard: h110m-k (lga1151) Memory: 4g Graphics Card: nvidia geforce gt730 graphics card Sound Card: high definition audio device Monitor(s) Displays: 19" dell ultra sharp Screen Resolution: 1280 x 800 Keyboard: standard ps/2 keyboard Mouse: ps/2 compatible optical PSU: ? Case: ? Cooling: ? Hard Drives: Kingston SSD Internet Speed: fiber optics Browser: IE11 Antivirus: ESET Smart Security Other Info: no Wifi. Bose speakers, optical drive tsstcorp dvd+-RW
Computer Type: PC/Desktop System Manufacturer/Model Number: had the system built by PCsandParts OS: windows 7 Pro 64 bit CPU: mini tower Motherboard: h110m-k (lga1151) Memory: 4g Graphics Card: nvidia geforce gt730 graphics card Sound Card: high definition audio device Monitor(s) Displays: 19" dell ultra sharp Screen Resolution: 1280 x 800 Keyboard: standard ps/2 keyboard Mouse: ps/2 compatible optical PSU: ? Case: ? Cooling: ? Hard Drives: Kingston SSD Internet Speed: fiber optics Browser: IE11 Antivirus: ESET Smart Security Other Info: no Wifi. Bose speakers, optical drive tsstcorp dvd+-RW
While the standard Help files are somewhat basic, I still find them useful at times. Not sure I'm understanding the problem here. Is it you can't get internet? Or is it you're wanting to delete a buetooth program/driver? As far as the net thing goes Microsoft's servers seem to have been going down every now and then. Keep trying for a bit and see if you can get connected. If its the Bluetooth thing...... have you tried disabling the driver in Device Manager? Finally, have you ran a sfc/scannow to find and possibly repair any corrupted system files? We have many excellent tutorials here at the forums,heres one on how to do that if you haven't before, just click on the link : SFC /SCANNOW Command - System File Checker
Thanks for responding.
I can get on the internet. I have not gotten involved with the .hlp or .chm files.
Another fellow thought it might be Bluetooth causing the problem and advised
changing the registry to delete it from there. I could not do that in Windows 7 pro 64-bit
as his instructions were faulty.
It seems that Microsoft has decided to eliminate the Helps Files from Window 7.
If you have windows 7 go to the help files and you will see the absurd message
that I got and posted here as an attachment.
Computer Type: PC/Desktop System Manufacturer/Model Number: had the system built by PCsandParts OS: windows 7 Pro 64 bit CPU: mini tower Motherboard: h110m-k (lga1151) Memory: 4g Graphics Card: nvidia geforce gt730 graphics card Sound Card: high definition audio device Monitor(s) Displays: 19" dell ultra sharp Screen Resolution: 1280 x 800 Keyboard: standard ps/2 keyboard Mouse: ps/2 compatible optical PSU: ? Case: ? Cooling: ? Hard Drives: Kingston SSD Internet Speed: fiber optics Browser: IE11 Antivirus: ESET Smart Security Other Info: no Wifi. Bose speakers, optical drive tsstcorp dvd+-RW
Computer Type: PC/Desktop System Manufacturer/Model Number: Custom Built OS: Windows 10 Pro CPU: AMD Ryzen 5 2400G Processor with Radeon RX Vega 11 Graphics Motherboard: ASRock X470 Master SLI/AC AM4 AMD Promontory X470 SATA 6Gb/s Memory: G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM D Graphics Card: 2047MB NVIDIA GeForce GTX 1060 6GB (EVGA) Sound Card: Motherboard Built in Monitor(s) Displays: Acer R240HY bidx 23.8-Inch IPS HDMI DVI VGA (1920 x 1080) Wi Screen Resolution: 1920 x 1080 Keyboard: Wired Dell keyboard Mouse: Wireless Logitech mouse PSU: CORSAIR TX Series TX650M 650W 80+ Gold Modular Power Supply Case: CORSAIR CARBIDE SPEC-02 Mid-Tower Gaming Case, Red LED Fan Cooling: 220mm, two 120mm, and four 60mm fans Hard Drives: 1TB Sandisk SSD PLUS (Main drive)
500 GB Seagate 7200 RPM (Games)
500 GB Western Digital 7200 RPM (Virtual Machines) Internet Speed: 250mb down, 30mb up Browser: Chrome-ish x64 Antivirus: Panda Cloud Antivirus Other Info: Your awesome for reading this.
A friends laptop started rebooting at the splash screen, so I booted into Safe Mode to try to go back to a good configuration, went to Help and Support, and found all this about elbauser.
Computer Type: PC/Desktop System Manufacturer/Model Number: Home made Desktop OS: Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64 CPU: Intel i7-6800K @ 4.3 Motherboard: ASUS X-99 Deluxe II Memory: Corsair Platinum 16 gig @2400 Graphics Card: EVGA GTX 1070 OC Monitor(s) Displays: Asus 27" LED LCD/VE278Q Screen Resolution: 1920-1080 or 1280-720 HDMI Keyboard: Das 4 Professional Mouse: Logitech M705/MX Anywhere 2-S PSU: EVGA Platium 1200W Case: Phanteks Luxe Tempered Glass 8 fans/ one radiator Cooling: XSPC/ Water Cooled CPU Hard Drives: INTEL SSD 730-240 Gb Sata 3.0/ Internet Speed: 100 mbits Browser: I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum Antivirus: Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS Other Info: LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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