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Windows 7: windows help

12 Jan 2014   #1

windows 7 Pro 64 bit
windows help

Have no idea where to put this entry.
Running Windows 7 pro 64-bit.
Went into the registry "hkey_local_machine\software\Microsoft\assistance\client]1.0\namespaces\
oem". enus was not there so I could not go to titles to delete Bcrm_bluetooth_help.
I was told that this causes the help file problem.
So I went to Microsoft and downloaded this file - windows6.1- kb917607-x64.msu.
I ran it and it did not solve the attached message.
Thanks for any help

Attached Files
File Type: zip (29.5 KB, 10 views)
My System SpecsSystem Spec
12 Jan 2014   #2

windows 7 Pro 64 bit

From the research I have been doing, I have come to the conclusion that
Windows Help files are dead in windows 7.
My System SpecsSystem Spec
12 Jan 2014   #3

Windows 10x64 Build 1709

While the standard Help files are somewhat basic, I still find them useful at times. Not sure I'm understanding the problem here. Is it you can't get internet? Or is it you're wanting to delete a buetooth program/driver? As far as the net thing goes Microsoft's servers seem to have been going down every now and then. Keep trying for a bit and see if you can get connected. If its the Bluetooth thing...... have you tried disabling the driver in Device Manager? Finally, have you ran a sfc/scannow to find and possibly repair any corrupted system files? We have many excellent tutorials here at the forums,heres one on how to do that if you haven't before, just click on the link : SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec

12 Jan 2014   #4

Windows 10 Pro X64

Are you talking about .HLP or .CHM files?
My System SpecsSystem Spec
13 Jan 2014   #5

windows 7 Pro 64 bit

Thanks for responding.
I can get on the internet. I have not gotten involved with the .hlp or .chm files.
Another fellow thought it might be Bluetooth causing the problem and advised
changing the registry to delete it from there. I could not do that in Windows 7 pro 64-bit
as his instructions were faulty.
It seems that Microsoft has decided to eliminate the Helps Files from Window 7.
If you have windows 7 go to the help files and you will see the absurd message
that I got and posted here as an attachment.
My System SpecsSystem Spec
13 Jan 2014   #6

Windows 10 Pro

What IS the problem exactly?

The help files work fine for me as well as the online help.
My System SpecsSystem Spec
15 Mar 2014   #7

Win 7 64 bit Home Premium SP1
Win7 Help and Support

Same problem,

A friends laptop started rebooting at the splash screen, so I booted into Safe Mode to try to go back to a good configuration, went to Help and Support, and found all this about elbauser.

Went through the whole thing regarding:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Assistance\C lient\1.0\Namespaces\OEM\en-US\Topics.

but found that there was no "en-US" in the list thoughts? TIA
My System SpecsSystem Spec
15 Mar 2014   #8

Win 7 Ult SP1/Win 10 Pro (all x64)

Checked your firewall to see if it's blocking it?
My System SpecsSystem Spec
15 Mar 2014   #9
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Taildragger Please start your own new Thread and state your exact problem and the system you have.
More members will see it and help will come faster.
My System SpecsSystem Spec

 windows help

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