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Windows 7: No boot, No safe Mode, No

16 Jan 2014   #1

windows 7 home
No boot, No safe Mode, No

My daughters Dell Inspiron N5040 running windows 7 home is crashed. you push the start button, it tries to boot but ends up on the "windows error Recovery" screen from there you can "launch Startup Repair" or "Start windows normally". Choosing either one just takes you back to the same screen.. F8 gives me all the safe mode options but it ends up going back to the "windows error recovery" screen again. I downloaded a ISO windows 7 but it won't book to the DVD or Jump drive. I'm at my wits end.. she don't have the original windows 7 disc or recovery disc.. any thoughts? thanks in advance

My System SpecsSystem Spec
16 Jan 2014   #2

Windows 7 Ultimate Professional x64

Hey turbomike,

Not having a recovery disk can be an issue. Try logging onto Dells website and see if you can get a recovery disc off there. And many ISO's online are modified or illegal so dont trust those. If those dont work, contact your local computer repair store and see if they sell recovery discs. Thats your best bet.

My System SpecsSystem Spec
16 Jan 2014   #3

Win-7-Pro64bit 7-H-Prem-64bit

Hi remove the battery for a little while,
While the battery is removed hold down the power button for 30 to 45 seconds this will drain the existing power in the unit,
Wait another few minutes and reattach the battery,
Use option 2,
Command Prompt at Startup
Also option 2,
Disk Check
SFC /SCANNOW : Run in Command Prompt at Boot
My System SpecsSystem Spec

16 Jan 2014   #4

windows 7 home

thanks for the replies... Seem I can't locate the recovery disc on Dell's site. service tag is 2M62JP1

I tried the remove the battery and power down suggestion.. no luck.

its so odd I can F8 to get to the safe mode menu, but the unit will not go into safe mode or any option
My System SpecsSystem Spec
16 Jan 2014   #5

Windows 7 Home Premium x64

I am not sure if this will help, but try selecting "Disable Automatic Restart on boot failure" or something very much like that. Maybe you're returning to the same screen after an abbreviated reboot?
My System SpecsSystem Spec
16 Jan 2014   #6

Win-7-Pro64bit 7-H-Prem-64bit

Well your either completely infected or the hard drive is shot,
Stand by for a specialist in this type of issue,
In the mean time repeat power drain leave the battery out longer and hold down the power button longer no more than a minute though,
Leave the battery out all night if you don't get a reply this evening,

Add which Security suite is installed and any other programs not installed with windows.
And anything recent changes new programs.....
My System SpecsSystem Spec
16 Jan 2014   #7
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

I downloaded a ISO windows 7 but it won't book to the DVD or Jump drive.
I am not sure I understand this. You can use Rufus to put the .iso on a stick.

Rufus - Create bootable USB drives the easy way
My System SpecsSystem Spec
16 Jan 2014   #8

windows 7 home

I downloaded Rufus.. used it on the laptop and now have a C: prompt.. now what do I do?
My System SpecsSystem Spec
17 Jan 2014   #9

Win-7-Pro64bit 7-H-Prem-64bit

See if you can do this,
Repair install,

Also refer to post #3 command prompt options
My System SpecsSystem Spec
17 Jan 2014   #10
Microsoft MVP

Windows 7 Ultimate X64 SP1

Did you use Rufus to add the w7 .iso to the jump drive?
My System SpecsSystem Spec

 No boot, No safe Mode, No

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