I had this problem where Windows Exploer crashed a while back


  1. Posts : 1
    Windows 7 Home Premium 64-bit
       #1

    I had this problem where Windows Exploer crashed a while back


    At first I thought it was related to when I unplugged my Galaxy S4 phone but right now I'm beginning to doubt it. After unplugging the phone, I opened Windows Explorer and it crashed. I can't recall what folders I was browsing to be honest, it happened so fast. Here's the log from the event viewer, any ideas what caused this to happen? So far it happened only one time.

    Log Name: Application
    Source: Application Error
    Date: 10/6/2013 3:31:17 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Puget-104241
    Description:
    Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb164a
    Exception code: 0xc0000374
    Fault offset: 0x00000000000c4102
    Faulting process id: 0x474
    Faulting application start time: 0x01cec2f20a207477
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 28a5c93c-2ef0-11e3-b076-60a44cb054f9
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-07T01:31:17.000000000Z" />
    <EventRecordID>12780</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Puget-104241</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18229</Data>
    <Data>51fb164a</Data>
    <Data>c0000374</Data>
    <Data>00000000000c4102</Data>
    <Data>474</Data>
    <Data>01cec2f20a207477</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>28a5c93c-2ef0-11e3-b076-60a44cb054f9</Data>
    </EventData>
    </Event>
      My Computer

  2.    #2

    Go over your install using the Troubleshooting Steps for Windows 7
      My Computer


  3. Posts : 4,566
    Windows 10 Pro
       #3

    Does the issue occur in safe mode?

    Safe Mode
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:27.
Find Us