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Windows 7: Need Help With My Computer

27 Jan 2014   #1
AaronBelfast

 
 
Need Help With My Computer

Hello for the past few weeks now something has been happening to my computer when I turn it on sometimes it freezes and I cant click nothing the mouse point is a loading icon, Also on you tube and when I am listing to music on my iTunes the sound goes weird and jumps, Can someone please help it would be much appreciated thanks in advance for any help


My System SpecsSystem Spec
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27 Jan 2014   #2
matts6887

Windows 7 ultimate 64-bit
 
 

Well; has this been giving a blue screen of death? If so, can you please upload the dump files as outlined in the instructions above. i
My System SpecsSystem Spec
27 Jan 2014   #3
AaronBelfast

 
 

No mate no blue screen sorry I must have posted this in the wrong section where can I get help with this there is something seriously wrong with my computer
My System SpecsSystem Spec
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27 Jan 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by AaronBelfast View Post
when I turn it on sometimes it freezes and I cant click nothing the mouse point is a loading icon
That sounds like something is delaying the startup. Follow these steps and I'll see if I can work out what it might be.

1. Download this .BAT file to your desktop
download
2. Right-click the .BAT file and 'Run as Administrator'

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
27 Jan 2014   #5
AaronBelfast

 
 

Thanks for the help mate


Attached Files
File Type: zip SFdebugFiles-USER-PC.zip (1.70 MB, 1 views)
My System SpecsSystem Spec
27 Jan 2014   #6
AaronBelfast

 
 

Also my internet icon bottom left says its no connected to the internet when it is and disconnects sometimes
My System SpecsSystem Spec
27 Jan 2014   #7
AaronBelfast

 
 

Here is my norton monthly report not looking good


Attached Thumbnails
Need Help With My Computer-capture.png  
My System SpecsSystem Spec
27 Jan 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

You seem to have both Norton and Bitdefender installed - thats a no-no as they will compete for resources, and may conflict with one another.

I would clean up those items shown in Norton, then uninstall it completely (it is a known resource hog on some systems). When you reboot, see if things go a bit quicker.
My System SpecsSystem Spec
27 Jan 2014   #9
AaronBelfast

 
 

How do I uninstall bit defender I was only trying out the trial I want to use Norton again until I get cash for BD, Thanks in advance
My System SpecsSystem Spec
27 Jan 2014   #10
AaronBelfast

 
 

Its not in my control panel so I cant uninstall it sorry if I am not making scene noob to all this
My System SpecsSystem Spec
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 Need Help With My Computer




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