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Windows 7: Monitor goes into power save mode while playing games. Forced restart.

01 Feb 2014   #1

Windows 7
Monitor goes into power save mode while playing games. Forced restart.

As the title states. Just recently my monitor has been going into power save mode while playing certain games. Not all games but some games. Which I am trying to figure out what the problem is before I take it to the shop. If i can somehow fix this issue myself that would be great. Since I really can not afford to buy a new system right now but will consider it if that is the case.

Before we get started I would like you to know the things that I have already done and still couldn't find a way to fix it. I do not think it's an over heating issue since I have ran programs to test my GPU temp and it seems fine. I tried the FurMark program and it shows that the temp is around 65 degrees. Which I was told that anything under 90 degrees is fine. I cleaned out the case so there is no dust in there anymore as well. I checked for any viruses and my pc is clean of any viruses. Lastly, I have also went into the power options menu and switch to high performance and changed the settings to Never on both sleep mode and turn off display but I still get that power save mode problem.

This problem just recently happened as well after I put in a new keyboard and mouse about a week ago. Not exactly sure if that caused anything though. I doubt it but could be. For the most part my system runs fine but just some games I play goes into power save mode and I am forced to restart my pc. Other times it automatically restarts my pc. I saw that it could be a dead battery on the motherboard that needs to be replaced or maybe that my graphic card is damage but I am unsure. So any help in this matter would be appreciative. Even if it means I need to take it to the shop to get fixed at least I can know what the problem might entail. Thank you for your time.

The PSU wattage is 300 watt max. Should not exceed 160 watt.


Dxdiag of Main Parts:

System Information
Time of this report: 1/31/2014, 01:04:06
Machine name: JFARELAS-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 560
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 3182MB used, 5006MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: ATI Radeon HD 4300/4500 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x954F)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_954F&SUBSYS_24621682&REV_00
Display Memory: 2808 MB
Dedicated Memory: 1017 MB
Shared Memory: 1791 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Dell IN1910N(Analog)
Monitor Model: DELL IN1910N
Monitor Id: DELA04C
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,ati umd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version: 8.970.100.3000
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/4/2012 00:25:14, 1081856 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D60F-11CF-5B71-6804BEC2C535}
Vendor ID: 0x1002
Device ID: 0x954F
SubSys ID: 0x24621682
Revision ID: 0x0000
Driver Strong Name: oem43.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R7X:8.970.100.3000ci\ven_1002&dev_954f
Rank Of Driver: 00E62001

My System SpecsSystem Spec
01 Feb 2014   #2

Window 7 Ultimate (64 bit)
Have you checked your screen-saver settings?

I had something similar happen while watching movies and it turned out to be a screen saver issue.

As part of my trouble shooting, I set the Power Options to never dim or turn off the display but the problem remained. Eventually I traced it to my screen saver which was enabled but set to "none" so the screen just went blank at the time-out I had in my SS.

Does it happen after a specific period of time or is it random? If it is the SS, the problem will occur at the time you've set in the SS. The clock starts after you last touch the keyboard.

It may be happening only during games because you're using a controller and not touching the keyboard. And it may happen only on some games and not others because of the way the game communicates with the computer; some games may disable the SS or periodically make a keyboard entry every minute or so.

Disable the screen-saver or set the time out at 60 minutes and see what happens.
My System SpecsSystem Spec
01 Feb 2014   #3

Windows 7

I dont have a screen saver enabled :/
My System SpecsSystem Spec

01 Feb 2014   #4

Windows 7

In Summary:

Switched it to 60 mins - works for a bit longer then goes to Power Save Mode.

Never had this issue before installing my wireless keyboard which is brand new.

Some games I don't use a controller, I use my keyboard.

The keyboard is USB so should I try plugging it in to another port?

Would a reinstallation of windows fix it? Although it doesnt seem like a virus so not sure.

Any software I can download to find the issue or any steps I can take? The problem happens every 45 mins to 1 hour.

Didnt occur before installing the new keyboard but it may just be a coincidance.

I tried reinstalling my games too and that didn't fix it either.

What should I try?

My System SpecsSystem Spec
03 Feb 2014   #5

Windows 7 Ultimate x64


You might try uninstalling and re-installing the graphics drivers and chipset drivers, if not done already.
You may also try using the video card on an alternate system or else try using an alternate video card on your system (if available) to isolate probable video card issue.
And try using an alternate video cable as well(cable used to connect video card to monitor).
Also, see if you can try an alternate monitor as well.

One thing I would like to know is, when the monitor goes into power save mode, does the audio output of computer stops as well?
My System SpecsSystem Spec
03 Feb 2014   #6

Window 7 Ultimate (64 bit)


I mentioned the screen-saver conflict because it sounded similar to something I'd experienced. If you've ruled out a power-option setting and a screen-saver issue, I'm not sure what to tell you.

One question? Does your computer function normally when you are not playing games? Can you browse the net, email, and other routine PC stuff without experiencing the monitor issue? If so, it would tend to eliminate hardware issues except hardware specifically associated with games (controllers etc.). any new hardware should be particularly suspect. As mentioned, re-installing is a first step.

If you don't lose any other functionality except the monitor going into power-saver mode, it almost seems like a settings issue. In other words, the computer is doing what it's set to do. Finding that setting can be an issue.

Good luck.
My System SpecsSystem Spec

 Monitor goes into power save mode while playing games. Forced restart.

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