Keyboard stops responding and can't start new programs or restart

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  1. Posts : 11,424
    Windows 7 Ultimate 64
       #11

    You can also boot to safe mode without networking and run the AV there as well and see if it finds anything else and then put it in quarantine.
      My Computer


  2. Posts : 17
    windows 7 ultimate x64
    Thread Starter
       #12

    Is it safe to "heal"/"erase" these? and do you think they r related to the problem?
    btw, i just had the whole computer freeze. I was browsing and my mouse AND keyboard froze. Not sure about stuff in the computer because i couldn't do anything without the mouse and keyboard...
    Attached Thumbnails Attached Thumbnails Keyboard stops responding and can't start new programs or restart-untitled.png  
      My Computer


  3. Posts : 11,424
    Windows 7 Ultimate 64
       #13

    I would start up and re-post this info in a new thread in "System Security" you'll get more and better answers! Looks to me a virus issue for sure.
      My Computer


  4. Posts : 17
    windows 7 ultimate x64
    Thread Starter
       #14

    alright, uploaded it where u told me. i just had another complete freeze and had to press the reset button again... do you think the threats have anything to do with the issue?|
    in any case, any other free ideas i could try? would it help to see what's running (or not running) on task manager or something?
    Attached Thumbnails Attached Thumbnails Keyboard stops responding and can't start new programs or restart-untitled2.png  
      My Computer


  5. Posts : 11,424
    Windows 7 Ultimate 64
       #15

    I would say yes if the AV targeted them !
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #16

    I do agree with linnemeyerhere.

    Please post the log in your post #12 in this part of our Forum.
    System Security - Windows 7 Help Forums

    Your AVG shows rootkits which are very serious and can cause all kinds of problems.
    Those rootkits are so serious you might have to do a Clean Install.
    Give the good folks in the Security section a chance to take a look.
      My Computer


  7. Posts : 17
    windows 7 ultimate x64
    Thread Starter
       #17

    Layback Bear said:
    I do agree with linnemeyerhere.

    Please post the log in your post #12 in this part of our Forum.
    System Security - Windows 7 Help Forums

    Your AVG shows rootkits which are very serious and can cause all kinds of problems.
    Those rootkits are so serious you might have to do a Clean Install.
    Give the good folks in the Security section a chance to take a look.

    Already have, about 3 hours ago, thank you for your time and thanks for the replies and the help so far guys, i appreciate it.
      My Computer


  8. Posts : 17
    windows 7 ultimate x64
    Thread Starter
       #18

    BTW, any more free methods to repair it? while i'm working on the virus front...

    And could it have been a normal software gone wrong? whenever my keyboard and programs froze, i always tried closing everything that's open (x-fire, steam, skype) using the mouse, before i try to shut down via the task-bar shutdown button. And every time, everything was able to close except for skype.

    Could something like skype get corrupted and cause something like this? so far, it's been about 30 hours that i haven't experienced the problem and my skype has been closed most of the time, with occasional one minute of checking it out and closing it again. Steam and X-fire have been on almost the whole time...
    I'm gonna try to reinstall skype just in case...
      My Computer


  9. Posts : 11,424
    Windows 7 Ultimate 64
       #19

    You may well find a compatibility issue with a certain program open as well but I still think you've got a virus or malware.
      My Computer


 
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