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Windows 7: Call from India re Windows

11 Feb 2014   #1

Windows 7 Home Premium
Call from India re Windows

Had a call last night, strong Indian accent I could barely understand, claimed that he represented "Windows" and that someone was using my computer without my knowledge. He knew my name complete with middle name. I hung up. Now I am thinking that someone was trying to initiate a scam, perhaps hoping to get passwords or other data. Anyone else know about this? I have run my Norton anti-virus, checked for recent Windows updates, everything seems fine.

My System SpecsSystem Spec
11 Feb 2014   #2

Windows 7 Pro x64 Windows 10 Pro x64

It`s been done before, just ignore them.
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11 Feb 2014   #3

Windows 7 Pro 64 bit

This is a well known scam and should be ignored. The caller has no knowledge of your computer, or even if you have one.
My System SpecsSystem Spec

11 Feb 2014   #4
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

This person does not want your passwords - they want your money.
My System SpecsSystem Spec
11 Feb 2014   #5

Win 10 Pro x64, Win 7 Pro x64

These a**holes call me at least twice a month. Last time I let "Andy" go thru his whole spiel (about 10 mins) when I casually asked him "Does it matter that my computer is a Mac"? (It's not)...

"Andy" hung up.
My System SpecsSystem Spec
11 Feb 2014   #6

Win-7-Pro64bit 7-H-Prem-64bit

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11 Feb 2014   #7
Ivan the SoSo

windows 10 pro 64 bit

Don't just hang up....waste their time.....Ask a bunch of stupid questions....Play creative:)...That tactic has cut down on the calls I get.....
My System SpecsSystem Spec
11 Feb 2014   #8

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit

Pretend to be going on the computer or tell him that you have all the different versions of linux and list all of them and say the descriptions. List of Linux distributions - Wikipedia, the free encyclopedia
My System SpecsSystem Spec
11 Feb 2014   #9

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit

Or even better, just have text to speech say them.
My System SpecsSystem Spec
12 Feb 2014   #10

Windows 7 Home - 64 bit

I'm interested in this conversation because something very similar happened to me just a week ago. Only they didn't call me, I was connected to them through Microsoft, the connection to which originated with a call to Comcast support.

Outlook 2010 would not allow me to send or receive email. Using the info provided on the Comcast site, I endeavored to change the server settings but the changes would not take. So, I called Comcast, who verified my email account was working fine. Comcast then offered to transfer my call and connected me directly to a representative of Microsoft. When that rep determined there was something wrong with Outlook, she transferred my call to - I thought - another Microsoft rep. Whoever it was built a pretty compelling case that I had a Trojan horse on my computer.

I'd given them remote access (I trusted that I was speaking with Microsoft) who pulled up running processes, services and other windows to build his case. He pointed to the csrss system file and claimed it was the Trojan. ("See, it has no description to the right of the file name.") I was just nave enough to believe him. But something in my gut kept telling me something was wrong and it wasn't with my computer. When he then asked me for $299 all I wanted to do was get off the phone and verify his claims.

I spent a week searching, researching and running one scan after another and could find no evidence of a Trojan or a root kit.

In a day or two I intend to call Comcast and ask them if this is what I can expect each time I call them for help. I understand it may not have been their fault, but they were certainly complicit. I would not have connected with this scam had I not called Comcast.

BTW, after all these phone conversations, I still had an Outlook 2010 pgm that wasn't working. A simple google search on "Repair Outlook" found a Microsoft site listed first in the search results. The first paragraph explained a simple repair. Open Control panel to Programs and Features as if you're going to uninstall. Highlight Office 2010 and click on Change/Repair. It took five minutes to repair Outlook, something the Microsoft reps should have known but didn't.
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 Call from India re Windows

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