so frustrated

I consider myself to be a pretty self sufficient person, yet when it comes to my laptop I am completely lost. there are so many things going on, I almost feel like it would be better to just take it in but am too stubborn to do so. Not to mention a fear I have of trusting anyone with my computer due to having someone I trusted enabling remote access to my computer and stalking me for 5 years...the first issue I am having is with simple typing. ill start typing a sentence and then all of a sudden my curser has jumped at least 9 words back and is writing between words? any idea what could be causing that? next there are several programs that no matter how hard I try, I cant uninstall them, in fact, I cant even find them in my programs and features. I even installed revo uninstaller and they don't even show up there. the most annoying of the programs is one called Full-Disk fighter. that's just for starters...any help that I can get to start with these problems would greatly appreciated.
the thought has occurred to me that this person has again accessed my computer and is causing these issues. maybe I should start by asking how I would be able to find out if remote access has again been enabled?

YesIAm said:

This is the second time to try posting this.

... ... ... ... ...

With all due respect, I wouldn't be jumping to using CCleaner until some other basic steps are taken first.

I am of the belief that one should use those 'scrubbing' tools very reluctantly.


So the step-by-step I refer to is to first determine why a particular program you want to uninstall isn't showing in the normal manner.


So you indicate you do not see the target program in Programs and Features, so can you see it listed in 'Drive Letter' > 'Program Files'?


As for the jumping around of the cursor while typing, I'd set that aside for now while you focus on finding that program you want to uninstall. BUT be careful, of course, as you type.


By the way, is that "Full-Disk Fighter" the only program you are going to try and uninstall?


Interesting name, by the way. Wonder what a 'half-disk' looks like?

First of all thanks for your help!
There are so many programs and strange files on my computer but to just name a few...'express files' is another program and then there's 'VIP access search protect', 'nation zoom browser' and to answer your questions I can't see the programs listed in my programs and features but they are on my desktop and on my start-up menu. there are also a whole lot of pages opening. then to top it off all my directories are all mixed up...ie)videos not where they should be. I am thinking that maybe i should just restore it from a earlier back-up?

Jacee said:

Please download DDS from one of these links (so we can get a bit more knowledge):
DDS.com


DDS.pif

• Disable any script blocking protection
• Double click the dds icon to run the tool.
• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt <--- will be minimized in the task tray
• Save both reports to your desktop.

Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.

thank you so much for your advise but try as I might I was unable to download either DDS.Com or the other link DDS.pif . thanks a bunch. I would be open to any other suggestions

just after responding to your reply low and behold it allowed me to download it...
hope it helps...:)

dds.txt

attach.txt

So Jaycee I'm either losing my mind but I'm certain that I've already responded
and did everything that you asked of me. I hope i' m not imagining it. could you please confirm?

Dear Jacee, in the strange event I will try to relay to you the steps that I took after your request. so for starters to my knowledge I only have one anti-virus program Norton anti virus running on my system, the other two that you mentioned is in my I cannot see in my programs and features, neither can I see them in my start up menu search. the only place where I can see parts of them is in my d drive.
next task...went to the services and just as I thought I had been set exactly the way you would find if the remote desktop had been enabled, so I changed them as per your instructions. only to check it again the next day and the had again been changed.
as for the final task (had massive problems with that one) so i'll leave that one for my next reply as it is now 3:42 am here in my time zone...ugg...and I have to work tomorrow. what time zone are you in?