Explorer.exe crashing when clicking on Personal Folder or Libraries.


  1. Posts : 6
    Windows 7 Professional x64
       #1

    Explorer.exe crashing when clicking on Personal Folder or Libraries.


    Well, hi there, i really need hep with this issue. I recently re-install Windows 7 Professional x64 on my PC. Installed all the necessary plugins and updates, plus SP1. Everything is up and running, excetp for a problem with windows explorer.

    Usually, the problem starts when i click on Start menu and then on my personal folder (or in any windows library, like Downloads or Documents). A windows alert pop up telling me that Windows Explorer has stop working. Then it crash and relaunch itself. Is really annoying, and i couldnt find a solution yet on the internet.

    I check the Events Viewer (sorry if is not the correct name, i have my Windows in spanish) and i found an entry about explorer.exe. Im going to copy/paste the information.


    Code:
    Nombre de registro:Application
    Origen:        Application Error
    Fecha:         01/04/2014 19:44:52
    Id. del evento:1000
    Categoría de la tarea:(100)
    Nivel:         Error
    Palabras clave:Clásico
    Usuario:       No disponible
    Equipo:        DSC-Daedalus
    Descripción:
    Nombre de la aplicación con errores: Explorer.EXE, versión: 6.1.7601.17514, marca de tiempo: 0x4ce7a144
    Nombre del módulo con errores: unknown, versión: 0.0.0.0, marca de tiempo: 0x00000000
    Código de excepción: 0xc0000005
    Desplazamiento de errores: 0x0000000002990fd8
    Id. del proceso con errores: 0x4d4
    Hora de inicio de la aplicación con errores: 0x01cf4dd2b0cbb4da
    Ruta de acceso de la aplicación con errores: C:\Windows\Explorer.EXE
    Ruta de acceso del módulo con errores: unknown
    Id. del informe: 3c6d5875-b9ef-11e3-b537-50e54939871e
    XML de evento:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-04-01T22:44:52.000000000Z" />
        <EventRecordID>1564</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DSC-Daedalus</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Explorer.EXE</Data>
        <Data>6.1.7601.17514</Data>
        <Data>4ce7a144</Data>
        <Data>unknown</Data>
        <Data>0.0.0.0</Data>
        <Data>00000000</Data>
        <Data>c0000005</Data>
        <Data>0000000002990fd8</Data>
        <Data>4d4</Data>
        <Data>01cf4dd2b0cbb4da</Data>
        <Data>C:\Windows\Explorer.EXE</Data>
        <Data>unknown</Data>
        <Data>3c6d5875-b9ef-11e3-b537-50e54939871e</Data>
      </EventData>
    </Event>

    Im sorry if there is somethings in spanish. You can ask me anything that you dont understand.

    Please, if someone have been going thru the same problem, please, share your solution, if you find one.
      My Computer


  2. Posts : 4,161
    Windows 7 Pro-x64
       #2

    Run SFC /scannow from an elevated command prompt. Use Option two in the tutorial. Also, follow the instructions for multiple runs and reboots if errors can not be corrected. Post back the results of the run(s).
      My Computer


 

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