New
#1
Stuck on Shutting Down Screen, Cannot Boot Up Proprely
Here's the thing, my brother's laptop went extremely slow and stuck on the shutting down screen. So I went into Safe Mode and run MBAM. It removes the malwares(around 40+). Then I restart normally, and did a clean up using CCleaner. This greatly improves the speed. But when I tried to defrag and run check disk, it did not show any progress at all. So I used the HDD manufacturer's diagnostic tool(seagate) and it fails in both Self DST and Long test. Look's like my brother need a new hdd...? But how to solve the shutting down problems? Its stuck on the shutting down screen for more than 12hrs... I tried a clean boot, but it get stuck on a blank screen with a mouse pointer. So I had to force restart on safe mode, and boot normally... what should I do?