Jump lists get automatically deleted


  1. dxm
    Posts : 4
    Windows 7 Ultimate 64-bit (Service Pack 1)
       New #1

    Jump lists get automatically deleted


    Windows jump lists in my user get automatically deleted every time I restart (or logoff/logon, not sure about the logoff/logon, but I'm sure it happens when I restart). I have another user account in my computer (Guest) and its jump lists are working fine.

    I have tried resetting the lists by clearing everything in the folders %AppData%\Microsoft\Windows\Recent\AutomaticDestinations and %AppData%\Microsoft\Windows\Recent\CustomDestinations. I also have checked the Group Policy. And tried disabling and re-enabling recent programs and recent items in Taskbar and Start Menu Properties.

    I think I know when this problem started. I installed trial version of Kaspersky Internet Security 2014. It has a privacy cleaner wizard. It had an option of removing data in jump lists. I ran the privacy cleaner, and as far as I remember that was when the problem started. I thought that uninstalling Kaspersky would fix the problem, but it didn't.

    Now, I don't have Kaspersky (I use Microsoft Security Essentials instead) and I don't use any registry cleaner programs. And I don't want to make a new user account.

    There is a solution I found on the internet that puts shortcut symbols with your icons on the taskbar (at least that what I think it does). I haven't tried it, because I don't want white arrow symbols with my lovely icons.

    Could you please help?

    P.S.     For some odd reason, my Recent Places are always empty.

    P.P.S I have run sfc /scannow and it reports no problems.
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  3. Brink
    Posts : 72,043
    64-bit Windows 11 Pro for Workstations
       New #2

    Hello DXM,

    Depending on how long ago this started, you should also be able to do a system restore using a restore point (if available) dated before this started to hopefully undo and fix it.
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  4. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #3

    Hi,
    Did you use the uninstaller ?
    Service articles
    I agree system restore might be the best option,
    Either that or test a new administrator account to see if it has the same issue,
    Cheers.
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  6. dxm
    Posts : 4
    Windows 7 Ultimate 64-bit (Service Pack 1)
    Thread Starter
       New #4

    Problem Solved. YAY!


    Thank you for your responses Brink and ThrashZone.

    I found out my System Restore was turned off. (Probably lost the setting when I had a hard drive failure, and tried to recover what I could.)

    So I couldn't use System Restore. But I found the cause below.

    Clear Recent Items and Documents on Exit of Windows 7

    Turns out, in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer, ClearRecentDocsOnExit was set to 1. It should have been 0.

    My jump lists are fine now. :)

    I think I should post everything I tried so that users coming to this thread may benefit from it.
    Last edited by Brink; 22 Mar 2014 at 22:10. Reason: updated link for the same here
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  7. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #5

    Nice find,
    Thanks for sharing your solution,
    Most likely changed by Kaspersky,
    Another fine example of doing a system image before running new software
    https://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html
    https://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html?filter[2]=Backup
    Cheers.
    Last edited by ThrashZone; 22 Mar 2014 at 19:38. Reason: links
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