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Windows 7: Jump lists get automatically deleted

22 Mar 2014   #1

Windows 7 Ultimate 64-bit (Service Pack 1)
Jump lists get automatically deleted

Windows jump lists in my user get automatically deleted every time I restart (or logoff/logon, not sure about the logoff/logon, but I'm sure it happens when I restart). I have another user account in my computer (Guest) and its jump lists are working fine.

I have tried resetting the lists by clearing everything in the folders %AppData%\Microsoft\Windows\Recent\AutomaticDestinations and %AppData%\Microsoft\Windows\Recent\CustomDestinations. I also have checked the Group Policy. And tried disabling and re-enabling recent programs and recent items in Taskbar and Start Menu Properties.

I think I know when this problem started. I installed trial version of Kaspersky Internet Security 2014. It has a privacy cleaner wizard. It had an option of removing data in jump lists. I ran the privacy cleaner, and as far as I remember that was when the problem started. I thought that uninstalling Kaspersky would fix the problem, but it didn't.

Now, I don't have Kaspersky (I use Microsoft Security Essentials instead) and I don't use any registry cleaner programs. And I don't want to make a new user account.

There is a solution I found on the internet that puts shortcut symbols with your icons on the taskbar (at least that what I think it does). I haven't tried it, because I don't want white arrow symbols with my lovely icons.

Could you please help?

For some odd reason, my Recent Places are always empty.

P.P.S I have run sfc /scannow and it reports no problems.

My System SpecsSystem Spec
22 Mar 2014   #2

64-bit Windows 10 Pro

Hello DXM,

Depending on how long ago this started, you should also be able to do a system restore using a restore point (if available) dated before this started to hopefully undo and fix it.
My System SpecsSystem Spec
22 Mar 2014   #3

Win-7-Pro64bit 7-H-Prem-64bit

Did you use the uninstaller ?
Service articles
I agree system restore might be the best option,
Either that or test a new administrator account to see if it has the same issue,
My System SpecsSystem Spec

22 Mar 2014   #4

Windows 7 Ultimate 64-bit (Service Pack 1)
Problem Solved. YAY!

Thank you for your responses Brink and ThrashZone.

I found out my System Restore was turned off. (Probably lost the setting when I had a hard drive failure, and tried to recover what I could.)

So I couldn't use System Restore. But I found the cause below.

Clear Recent Items and Documents on Exit of Windows 7

Turns out, in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer, ClearRecentDocsOnExit was set to 1. It should have been 0.

My jump lists are fine now. :)

I think I should post everything I tried so that users coming to this thread may benefit from it.
My System SpecsSystem Spec
22 Mar 2014   #5

Win-7-Pro64bit 7-H-Prem-64bit

Nice find,
Thanks for sharing your solution,
Most likely changed by Kaspersky,
Another fine example of doing a system image before running new software[2]=Backup
My System SpecsSystem Spec

 Jump lists get automatically deleted

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