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Windows 7: Computer crash and Startup Repair did not fix

17 Apr 2014   #11

Windows 7 64bit

OK. I'm back to work on the issue. Nothing has worked so far. I thought I might be making progress in step #7:

7. If no installation shows up to repair when booting into DVD System Recovery Options or Repair CD, or Startup Repair won't work after several tries, click through to System Recovery Options, open a Command Line to use the Bootrec.exe tool running each one of the commands shown. If ScanOS or RebuildBCD does not find an OS, be sure to do the final steps to export and delete the BCD store which often will find and correct it.

I worked all the way through the Bootrec.exe including the final steps, after which it finally said it had "identified a Windows installation".

It asked "Add installation to boot list? Yes(Y)/No(N)/All(A):

I chose Yes, and then rebooted to safe mode, but it just takes me to a black screen with a mouse cursor and nothing else ever comes up.

When I read this:
Failure to boot disk is almost always user error. Set disk drive first to boot in BIOS setup, look for prompt to "Press any key to boot disk." Its absence likely means the ISO or disk is bad. Alternatively tap the one-time BIOS Boot Menu key to trigger disk drive.
... I interpereted it as "Select hard drive to be the first thing to load in Bios settings"...which is what I did, but is this correct? Since I never saw "Press any key to boot disk", I'm guessing I missed something.

My System SpecsSystem Spec
17 Apr 2014   #12


You'll only get the prompt to Press Any Key to Boot Disk if you set Optical Drive to boot first in BIOS, or trigger it to boot using the BIOS Boot Menu key at boot.

Did you try running a few more Startup Repairs after the OS showed up to Repair. That would only count as one, if any, repairs once it was forced to appear. But in these cases it may need to be run up to 3 separate times to test, attempt repairs, or ever rewrite the boot files and bootsect.

In addition the Repairs will not work if the correct System Reserved (preferred if you have it ) or C is not Partition Marked Active.

My System SpecsSystem Spec
17 Apr 2014   #13

Windows 7 64bit

For some reason, "Repair your computer" is no longer appearing as an option when I go into Advanced Boot Options, so I can't get to the Startup Repairs.

I do not have access to another Windows 7 computer to create a system repair disk.
My System SpecsSystem Spec

17 Apr 2014   #14


Try Last Known Good Configuration and Safe Mode from Advanced Boot Options.

You'll need to use another PC to download the Win7 installation media ISO here if Home Premium is your version, otherwise I gave you the link to find the others in Troubleshooting tutorial before: Win7 Home Premium x64 SP1 English Official ISO download.

Then burn it to DVD or flash stick using Windows 7 USB-DVD Download Tool, boot it to do the Repairs given you thusfar.
My System SpecsSystem Spec
17 Apr 2014   #15

Windows 7 64bit

OK. Thank you for your patience. I have already tried Last known Good Config. and Safe Mode several times each. They always lead me back to the black screen with the mouse cursor.

I am downloading the ISO...seems like it will take quite some time (5hr, 44min remaining). I'll put it on a flash stick and attempt repairs as soon as possible.
My System SpecsSystem Spec
17 Apr 2014   #16


If this Gateway has never had a Clean Reinstall - Factory OEM Windows 7 then now might be the perfect time to rescue your files, boot the installer to delete all partititions, create and format new to do a perfect install. This takes you from the worst possible install one can have of Win7 (even if it starts) to the best possible install so you can finally enjoy real Win7 on that PC for the first time.
My System SpecsSystem Spec
17 Apr 2014   #17

Windows 7 64bit

Yes, that sounds awesome!

Do you think this stands a reasonable chance of success, despite the error message after the hard drive test?
My System SpecsSystem Spec
17 Apr 2014   #18


I assumed you'd replaced that HD if it had that many errors after running the Extended test again, followed by a full Disk Check using Option Two if necessary from Win7 disk.

If you choose to proceed with it due to mixed test results then be prepared for it it to fail, keep data and image backed up at all times.
My System SpecsSystem Spec

 Computer crash and Startup Repair did not fix

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