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Windows 7: Windows Explorer not responding

17 Apr 2014   #1
SongmakersCry

Windows 7 64 bit
 
 
Windows Explorer not responding

Everything was fine until two days ago. It started when I was trying to make a video in windows movie maker. It kept becoming unresponsive, and started to crash every time I tried to use it. The computer shut down and started itself up again. Since then, sometimes when I try to do certain things, such as personalize, going into certain folders, such as photos, it says Windows Explorer is unresponsive. This computer is 2 years old, and has never given my problems before. I did use cmd SFC /SCANNOW. It was clean. I have run virus and spyware scans, they were clean. I did recently install a new anti-virus as well as updating several programs. I used update checker, and it had a list of programs that needed updating. I noticed the problems starting after that. I don't know if it's somehow related. Any ideas?


My System SpecsSystem Spec
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17 Apr 2014   #2
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Please let us know what anti virus programs you have installed and what anti virus you uninstalled.
My System SpecsSystem Spec
17 Apr 2014   #3
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by SongmakersCry View Post
Everything was fine until two days ago. It started when I was trying to make a video in windows movie maker. It kept becoming unresponsive, and started to crash every time I tried to use it. The computer shut down and started itself up again. Since then, sometimes when I try to do certain things, such as personalize, going into certain folders, such as photos, it says Windows Explorer is unresponsive. This computer is 2 years old, and has never given my problems before. I did use cmd SFC /SCANNOW. It was clean. I have run virus and spyware scans, they were clean. I did recently install a new anti-virus as well as updating several programs. I used update checker, and it had a list of programs that needed updating. I noticed the problems starting after that. I don't know if it's somehow related. Any ideas?
You state "I used update checker", is that a generic term or did you actually use "FilesFrog Update Checker
from Somoto Ltd"? If the latter, see the following link and if not disregard;

FilesFrog Update Checker by Somoto - Should I Remove It?

HTH
My System SpecsSystem Spec
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17 Apr 2014   #4
SongmakersCry

Windows 7 64 bit
 
 

I uninstalled AVG and installed avast.

The update checker that I used is this one...
Download FileHippo Update Checker 1.040 - FileHippo.com
My System SpecsSystem Spec
17 Apr 2014   #5
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by SongmakersCry View Post
I uninstalled AVG and installed avast.

The update checker that I used is this one...
Download FileHippo Update Checker 1.040 - FileHippo.com
Did the update checker provide you with a list of the programs updated?
My System SpecsSystem Spec
17 Apr 2014   #6
SongmakersCry

Windows 7 64 bit
 
 

They were browser and java updates
My System SpecsSystem Spec
17 Apr 2014   #7
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

You could try a Clean Startup for troubleshooting.
Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
17 Apr 2014   #8
paul1149

Linux Lite 3.2 x64; Windows 7, 8.1
 
 

I would run AVG's uninstall utility if you haven't already. Lot's of times standard uninstalls do not get rid of all AV hooks, and I've found AVG to implant itself quite extravagantly. Afterward you could use AutoRuns to check for anything left over, or for other unwanted startups. I definitely would create a system restore point before I used AutoRuns, as it's pretty easy to break the boot.
My System SpecsSystem Spec
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 Windows Explorer not responding




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