Windows Explorer: Some image thumbnails do not load.

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  1. Posts : 28
    win 7 64
       #1

    Windows Explorer: Some image thumbnails do not load.


    I have Win 7 64-bit machine and all of a sudden some image file thumbnails show, and some do not. I have logged in as a different user on the machine and problem still occurs. Other machines on my network do not have this problem. I have tried the following below, but still no fix. Any suggestions without having to wipe the machine?

    1. Folder Options: Always show icons, never thumbnails is unchecked
    2. Disk cleanup
    3. Reset Folders
      My Computer


  2. Posts : 72,036
    64-bit Windows 11 Pro for Workstations
       #2

    Hello WonderBot,

    You might see if clearing and resetting the thumbnail cache may be able to help if it may have gotten corrupted.

    Thumbnail Cache - Clear and Reset

    Hope this helps, :)
    Shawn
      My Computer


  3. Posts : 28
    win 7 64
    Thread Starter
       #3

    Thanks Brink,

    Looks like clearing that is part of the Disk Cleanup, which I ran twice but still no luck. I do have CC cleaner and will give that a try.
      My Computer


  4. Posts : 28
    win 7 64
    Thread Starter
       #4

    CCcleaner was no help as well. It cant be a hardware issue because the machine has almost a TB amount of disk space. Its also running on 4GB RAM and I've tried on other machines with less amout of that the images in that folder load its thumbnails in seconds. This is starting to drive me crazy!

    Attached is a screenshotWindows Explorer: Some image thumbnails do not load.-imagenotloading.gif
      My Computer


  5. Posts : 72,036
    64-bit Windows 11 Pro for Workstations
       #5

    Do the images open ok?

    Double check using step 7 in the tutorial below to make sure that your color bit depth settings is set to a True Color (32 bit). If it is, then set it 16-bit, apply, and set back to 32-bit.

    Color Bit Depth - Display Settings
      My Computer


  6. Posts : 28
    win 7 64
    Thread Starter
       #6

    Brink said:
    Do the images open ok?

    Double check using step 7 in the tutorial below to make sure that your color bit depth settings is set to a True Color (32 bit). If it is, then set it 16-bit, apply, and set back to 32-bit.

    Color Bit Depth - Display Settings
    Images do open OK. I just went back on the machine and somehow now its appears to be working. Maybe CCleaner did help. The thumbnails appeared as I scrolled down the explorer window. It did take quite a long time to load everything, but maybe its because I'm working on the machine thru remote desktop.

    Closed and reopen the folder and everything seems to still appear good.
      My Computer


  7. Posts : 72,036
    64-bit Windows 11 Pro for Workstations
       #7

    Ah, that could be why then. If you have a lot of images in a folder, especially if large images, it could take a little bit for the thumbnails to load. It'll take even longer when over a remote desktop.
      My Computer


  8. Posts : 28
    win 7 64
    Thread Starter
       #8

    Brink said:
    Ah, that could be why then. If you have a lot of images in a folder, especially if large images, it could take a little bit for the thumbnails to load. It'll take even longer when over a remote desktop.
    Thanks. The screenshot I posted was taken after waiting for 10 mins and after the "green" loading bar at the top finished. I'll have to see tomorrow if the problem has been fixed while physically logged on the machine.

    I'll keep you posted.
      My Computer


  9. Posts : 28
    win 7 64
    Thread Starter
       #9

    The user of that machine just told me the problem still happens for him

    Looks like I have no other choice but to just wipe the machine over.
      My Computer


  10. Posts : 72,036
    64-bit Windows 11 Pro for Workstations
       #10

    As a test, if the image is opened, does it show it's thumbnail preview afterwards? May need to refresh (F5) the window though.
      My Computer


 
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