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Windows 7: Windows explorer has stopped working

04 May 2014   #1
Dita May

Windows 7 professional 32bit
Windows explorer has stopped working

what must i do with this?

Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce796f3
Fault Module Name: StackHash_0a9e
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0df2cd40
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


My System SpecsSystem Spec
04 May 2014   #2

Windows 10 Pro

You do not need to do anything, unless this happens constantly. Are you having this problem all the time?

If you would like to check to make sure that windows is not corrupted, and to see if anything is wrong with your windows installation, see this tutorial using option 2 here:

SFC /SCANNOW Command - System File Checker

Please inform me of the results. Thank you.
My System SpecsSystem Spec
12 May 2014   #3
Dita May

Windows 7 professional 32bit

I did it with sfc and the answer : "Windows Resource Protection did not find any integrity violations"

it always happen when
1. i open my movie's folder.. There are so much movie in that folder..
2. when my laptop busy..
My System SpecsSystem Spec

12 May 2014   #4

Windows 10 Pro

Its possible you have a corrupt thumbnail file in the folder and that is causing the issue.

Set windows explorer to show hidden files and folders, and look for thumbnail files. Delete them.

See if the issue persists.
My System SpecsSystem Spec

 Windows explorer has stopped working

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