Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win 7 Won't Wake From Sleep By Keyboard or MouseA newly-built Win 7 sy

10 May 2014   #1
lmcdavid

Windows 7 Ultimate x64
 
 
Win 7 Won't Wake From Sleep By Keyboard or MouseA newly-built Win 7 sy

A newly-built Win 7 system operated normally, including wake from sleep by keyboard and mouse, until a second USB3 Anker hub was connected. The first Anker hub worked normally. The system keyboard and wireless mouse are plugged into the first Anker USB3 hub. After connecting the second, identical, Anker hub the system turned off after time-out (no blinking green power light) instead of entering Sleep and could be started only by the Power button, causing Win7 to offer the black screen Start Normally, which it always did. Disconnecting the second Anker USB3 hub corrected this problem. This series of events repeats; it is a hard failure. I then connected the same second Anker USB3 hub while the system was running and Win7 reported that "iusb3mon has stopped working." The second Anker hub was unplugged and the system rebooted; Task Manager reports iusb3mon task is running. Clearly, the second Anker hub is preventing entry into normal Sleep mode. But, after all this, neither the keyboard nor the mouse will wake the computer from Sleep; the Power button does wake the system. "devicequery wake_armed" reports both the HID-compliant mouse and the MS keyboard are set to wake the system, though neither does.

I know of no reason one cannot have two identical USB3 hubs connected concurrently. Yet, the second Anker hub has surely introduced some problems; perhaps it is defective, though it does function with a thumb drive plugged into it for test. I've cold booted numerous times and changed the sleep wait period with no change in how the system wakes.

Suggestions?


My System SpecsSystem Spec
.
10 May 2014   #2
gregrocker
Microsoft MVP

 

Is this a powered hub? It may be taxing your PSU or unable to produce power required on its own.

Try System Restore to before this all was done to see if you get the sleep timeouts restored. Are you using Hibernate? I set sleep to 30 and Hibernate to 60 on all of my installs as users love the convenience of being able to walk away without worrying about saving their work, for an hour or a week.

General troubleshooting steps are here for Sleep Mode Problems.
My System SpecsSystem Spec
10 May 2014   #3
lmcdavid

Windows 7 Ultimate x64
 
 
Hubs Are Powered

The two Anker USB3 hubs are Model AH231 and each is a powered hub with 9 USB3 data ports. The problems I describe appeared only after I installed the second one of these Anker hubs. In fact, with the second, identical model, Anker hub connected, the system will not enter Sleep at all; it turns completely OFF, causing Windows to complain when restarted, but starting Windows when Start Windows Normally is selected. With the second Anker hub removed, the system enters Sleep normally. I'm assuming the second hub is defective, though this is uncertain as it does function as a USB hub with a thumb drive plugged into it. But even after removing the second Anker hub and entering Sleep normally, the system will not wake by keyboard or mouse, though it always wakes from the console On button. Do we all agree there is no problem having two identical USB3 hub connected concurrently?
My System SpecsSystem Spec
.

10 May 2014   #4
gregrocker
Microsoft MVP

 

No, because there is a problem. USB hubs often present problems.

If you plug in the second hub which is causing the problem in place of the first one, does it function correctly?
My System SpecsSystem Spec
Reply

 Win 7 Won't Wake From Sleep By Keyboard or MouseA newly-built Win 7 sy




Thread Tools




Similar help and support threads
Thread Forum
Unable to wake from sleep because USB keyboard/Mouse not allowed to
I have two Zotac ZBox CI320 Nano PCs, both running Windows 7 HP, both with the same problem... Integrated graphics is Intel HD Graphics. Monitor is connected via HDMI. Everything is fine until the system goes to sleep or the display times out. Then, when I try to wake up the machine/display, I...
Performance & Maintenance
Uncommanded wake from sleep yet no wake devices or wake timers exist
W7 PC wakes up from sleep every few minutes. It didn't use to. I am the builder / owner / sole user. Investigation done so far at the DOS prompt to establish the cause: powercfg -devicequery wake_armed (no results returned) powercfg -waketimers There are no active wake timers in the...
General Discussion
Mouse and keyboard no longer wake computer from sleep
This is SO frustrating I've had this problem for about a year now; Basically, when I put my computer to sleep, it wont wake up unless I press the power button. Jiggling the mouse or pressing ANY button on the keyboard does nothing. I have already done significant research on this, so here are the...
Hardware & Devices
How do I Wake PC from Sleep using Keyboard
Hello members, I was wondering how to wake my laptop from sleep using my Bluetooth Logitech K810 keyboard. Currently, through Device Manager, I do have "Allow this device to wake computer" checked through Power Management for both the keyboard itself and HID Keyboard Device. What's odd is...
General Discussion
Keyboard/Mouse wake up from Sleep no longer works
Something has recently changed and I can no longer wake up my Win7 Ultimate PC from Sleep state using mouse movement or "Sleep" button on multimedia keyboard. I have to push the power button on the PC itself. This worked fine up until a few days ago. I did not make any changes to the power...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:11.
Twitter Facebook Google+