help nothing responding windows 7

at first I got locked out of admin account it said user access granted denied then took me to guest
User
I tried to fix but of sure how
I'm now stuffed as cant get into either account
Nothing will responded even stuff on desktop I cant do safe mode as it says no restore point

Please help

I've gotten to number 5 option 2

I've gotten to Sam but it says

You don't have permission


So I right clicked to open it comes up with chose what programs to open with but nothing works

Please at help would be appreciated

How are you accessing Command Prompt at boot? Use the booted Win7 installation Media System Recovery Options to avoid permission prompts.

Work through these steps for Troubleshooting Windows 7 Failure to Start.

If you're seriously infected it may not repair so test that first from Safe Mode or boot disk.

Then check System files for damage.

I tried to f5 entered on windows 7

Then it came through with launch startup repair

Now its starts with logo of windows then a black screen with just the mouse courser

Does this mean my computer is dead now

No your PC is not dead or it wouldn't power up and access the Command Prompt as its already done.

Win7 is not starting which requires a series of steps for Troubleshooting Windows 7 Failure to Start. Click the blue link to start them now, post back results as you go.

The steps try everything possible to start Win7, test your hardware to make sure there isn't a failure there, and then if it will not start lead up to rescue your files to run Acer eRecovery Management - Restore Using ALT - F10 Recovery or do the superior Clean Reinstall - Factory OEM Windows 7

Dumb question. But if I needs to create a system recovery disc to a USB stick can this be done

any other way on broken computer as I have a black screen and curser

The tablet I'm using doesn't have a USB bit to plug in

sorry I'm a beginner adont know what I'm doing

You may need to borrow a PC to download and write the Win7 installation ISO for your licensed to stick using Windows 7 USB-DVD Download Tool.

Otherwise you can try accessing System Recovery Options via the F8 key at boot. Tap it vigorously to try to trigger the menu choices as shown in blue link. Proceed with steps given earlier.

Don't worry about being a beginner as we will help you as much as is needed. Just keep asking back questions. No question is stupid, only the ones not asked.

OK so I went into the link for startup repair

Number 1 says. Go into bios setup so I push delete

I don't understand what to do in the blue screen or what to select

Do you have your Win7 disk in the drive and are wanting to boot it to run Startup Repair?

Reboot and tap the Acer F12 key to trigger the Boot menu, select the DVD drive to boot.

If you don't have your Win7 disk yet, you can first try tapping the F8 key at boot to see if it will boot into System Recovery Options which is another way to run Startup Repair.

If this fail you need a Win7 disk it can be made from the link I gave you in my last post.

If you want to skip trying to repair it and just rescue your files to run Acer Factory Recover or a Clean Reinstall - Factory OEM Windows 7, you can also do that from the links I've already provided you. Just let us know what you need.