Would appreciate some help identifying this problem please.

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  1. Posts : 19
    Windows 7 Professional 64bit
       #1

    Would appreciate some help identifying this problem please.


    Hi,
    I have recently tried to upgrade my son's PC by adding a new CPU, additional memory and a new graphics card.

    The machine is running a 500w power supply into an MSI 760GM-P21 (FX) motherboard. To this I have swapped out the old AMD CPU and installed a new AMD FX6300 with the stock cooler. At the same time I removed the old unbranded 4gb RAM stick with 2 G.Skill 1600Mhz 8gb sticks giving 16gb total. Updated the bios (now on 17.15). All seemed ok but I didn't run any benchmarks at this time since I was about to add a new GPU too. The old GPU was a 2Gb ATI - cant see a model number on it. The replacement is an NVidia GTX750Ti. After removing the old card I simply went about downloading the new NVidia drivers - I didn't remove the old ATI ones before doing this - wondering if this was a mistake now.

    Anyway, the system runs just fine when it's not doing anything too taxing graphics. It will run through Cinebench ok and scores 420CPU / 80fps. Despite this, when I try to run 3DMark it BSOD's in the first test. I don't see any clues from looking at event logs other than the fairly broad Kernel-Power Event ID 41 critical error. Can anyone shed some light on what's going on here? I have attached a few screenies of CPU-Z tabs for background info.

    Thanks in advance.
    Mak.
    Attached Thumbnails Attached Thumbnails Would appreciate some help identifying this problem please.-cpu1.jpg   Would appreciate some help identifying this problem please.-mainboard1.jpg   Would appreciate some help identifying this problem please.-memory1.jpg   Would appreciate some help identifying this problem please.-spd1.jpg   Would appreciate some help identifying this problem please.-caches1.jpg  

      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    You really should have uninstalled the AMD card through Device Manager befor removing it and installing the 750ti. Which nVidia drivers are you running?
      My Computer


  3. Posts : 19
    Windows 7 Professional 64bit
    Thread Starter
       #3

    Latest version - 335.23
      My Computer


  4. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #4
      My Computer


  5. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #5

    Indeed. I was also going to suggest running 3DMark with the iGPU running (with both discreet GPUs uninstalled) to rule out any other hardware.
      My Computer


  6. Posts : 19
    Windows 7 Professional 64bit
    Thread Starter
       #6

    If I use the AMD uninstall utility is that going to remove the motherboard / cpu drivers too?
      My Computer


  7. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #7

    Makalu said:
    If I use the AMD uninstall utility is that going to remove the motherboard / cpu drivers too?
    NO. It only uninstalls GPU stuff
      My Computer


  8. Posts : 19
    Windows 7 Professional 64bit
    Thread Starter
       #8

    OK so I did the AMD uninstall utility, then manually purged remaining AMD Graphics adapter oemxx.inf files as per the link. No change. I am still getting a BSOD in the first test of 3DMark. Any suggestions what to look at next?

    Mak.
      My Computer


  9. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #9

    Did you uninstall the nVidia card and reinstall it? Try running 3dMark with both cards uninstalled using the iGPU.
      My Computer


  10. Posts : 19
    Windows 7 Professional 64bit
    Thread Starter
       #10

    Just unload the NVidia drivers or remove card as well?
      My Computer


 
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