Can't open League of Legends, Network and Sharing Center

Hello,


Last Tuesday (20/05/2014) when I arrived home I had a surprise with my PC. The screen was "scrambled", and the machine was stuck and non-responsive. I had to reset it. When it rebooted, Malwarebytes Anti-Malware started to update to version 2.0 and completed its update. It made a quick scan and everything was clean. However a strange thing happened: MS Security Essentials popped-up with the red icon and saying that the computer was at risk. Next the explorer crashed and a BSOD showed (STOP 0x000000F4). This was a very strange thing as I have not installed/removed any hardware/software (besides the update that started after resetting). I reset once again. The computer booted again and after everything had loaded all seemed to be OK. I was preparing to play League of Legends (had double-clicked the shortcut on desktop and the window with the “Play” button showed, however even before I started the login to the game process the same thing happened all over again: MS Security Essentials followed by explorer and same BSOD. This was weird.


I restarted in safety mode and run a full system check with both Malwarebytes Anti-Malware and MS Security Essentials. An Obscure java Trojan/virus/malware popped-up. I cleaned it and reboot again in normal mode. Meanwhile I ran a checkdisk without any errors. No more alerts and no more BSOD. Everything seemed to be working just fine.


However when I tried to run League of Legends, it simply did not start. The loader started but it wouldn’t launch the window of the game. I checked the process at the Task Manager and it was only 120KB and the explorer.exe increased its memory/cpu use (I have the Core Temp app running on the mini apps and it showed that all the processors were having high activity) but nothing happened. When I try to kill the League of Legends launcher process it simply would not ended. Also tried to kill explorer.exe without any success. Tried to end session and tried to shut down but, at first it did not work and staid stuck at the closing session screen/shut down screen (only with reset I could restart the computer), now it already ends session/shuts down/restarts without any problem. However the last couple of times, I noticed that the network icon by the clock had a blue circle on it as it was starting/connecting. That never happened before. I tried to double click it – nothing happened. Tried to go to the Network and Sharing Center via the Control Panel, but it simply does not open and gets stuck trying to open. When I go to the Task Manager, select that application, right click it and go to process it selects explorer.exe on the processes tab. I try to terminate it but without any success.


In my attempts I also tried to make a system restore to an earlier date, but as the problem persisted, I reverted the restore.


Apparently everything is working fine (internet access/speed, running office aplications, flash content, java content).

Everything is up to date.

Can anyone help me with this situation? Can this be a virus/trojan/malware? I have ran out of ideas here...

andrew129260 said:

At this point I recommend a clean install.

Clean Install Windows 7

If however you would like to ask for malware help, and want to just look into that option then do the following:

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images

First I want to thank you for the time you are taking on trying to help me.

In attachment I am sending you the log from the scan. It said that it had to perform another analysis on the items it found.

Will be waiting for any news (hopefully good news...)

I did everything as you said. Here is the new log. Hope this brings some good news. I still haven't tried to execute any of the programs that have been bringing me problems...

andrew129260 said:

Good. Log looks good.

One entry concerns me though, do you have a webcam? You have some sort of software called fixcamera installed. Have you heard of it? Is it installed on your computer under uninstall a program? Its under c\windows which is a odd location. Looking it up does not indicate strongly if it is malware or not.

Code:

File path:         c:\windows\fixcamera.exe
Publisher:         
MD5:             1c1db86a882ab2532eec09507190e019
SHA-1:             439970c503f460e7dabb0d661038bd411a5c6d61
Created:         05-12-2012 21:39:43
Detections:         3

If you don't have a webcam, delete the entry in herdprotect to be on the safe side. The fact that the publisher is not filled out is a cause for concern as well. All the signs point to malware....but I am honestly not sure on this one. If you have a webcam though, it might explain something.

Yes, I have a Logitech webcamera installed on my computer. But I honestly do not know if I have installed this program or not. Just to be safe I will remove it.

When I get home I will try to run programs/applications I was having trouble with and I will post back an update of the situation. Thank you once again.

andrew129260 said:

1.)Thank you for the info, sounds like a plan.

2.)If you are still having problems with the programs, do a repair install on them. Or remove and reinstall them.

3.) Also check to see if network and sharing center works now.

4.) Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.

5.)Download security check below.

This will show me what security software you use and what the status is of services such as windows firewall:

Downloading SecurityCheck

Open and run: SecurityCheck.exe
Follow the instructions inside the window that appears.

When done, a Notepad report opens automatically, called: checkup.txt

Please post the checkup.txt in your reply using the paperclip:

Unfortunately I’m still having the same problem with League of Legends. I uninstalled it, downloaded the most recent version and tried to reinstall it. However when I tried to do that the same thing happens: the application does not start (not even asking permission to start the install as it usually happens when you try to install any program). Like that, I restored the system to the point it was before uninstalling it.
I can already access the network and sharing center. :)
In attachment I put the CBS log after have ran the SFC /SCANNOW command and the checkup.txt files.
As the CBS log file is more than 2MB, I am attaching it as a zip file.
Hope you can find something that can solve me this problem… thank you once again for all the help both of you are giving me.