New
#1
Locked out of primary account on Windows 7
I can't log in as Administrator on my primary account. I get an error message: 'username or password is incorrect'. I can use my Guest account, but I'm not able to update, change or download anything as it asks me for my admin's username. I don't think I have a password, just the username.
I've been researching different answers online to this problem and have tried some of the recommendations using the guest account, but all to no avail. Each time I try something it throws the admin's sign-in page at me. When I sign in with the username (which I know is correct), it says it's incorrect. I don't know how this happened as it started without any warning. One day I turned on the computer and tried logging in to Windows and the error message jumped on.
How can I fix this? Seems everything I try does not work because the admin's sign-in page comes up every time. I really need help as I can't even use my printer now.
I am using a Lenovo desktop ThinkOffice - Windows 7 Professional 64 bit OS. Thanks for any help you can give me.