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Windows 7: Windows Explorer crashes when trying to open certain file properties

06 Jun 2014   #11

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Crash Dumps

Okay I've looked at the crash dumps and don't see anything else that points to a specific problem. I can see that you did indeed manage to remove IDM.

Bearing in mind that I have some experience in analyzing crash dumps - I'm by no means an expert. Maybe other members will take a look at them and spot something that I might have missed?

My thoughts are as follows:

If you can make a full system image backup it would be wise to do so. Then think about trying any of the following...

Boot into Safe Mode and see if you get the same issue. If everything works in safe mode post a reply.

Safe Mode (see Option 1)

Or try creating a new user account and use it to see if you get the same problem.

User Account - Create

Or if the account that you are currently using isn't the Administrator Account try logging in as Administrator. Enable the Administrator Account if it's hidden by following Step 2 in this tutorial:

Built-in Administrator Account - Enable or Disable

Log into the Administrator Account and see if you get the same problem.

I still think that it's a context menu handler problem but let's see if you have any luck with any of the steps listed above.

My System SpecsSystem Spec
06 Jun 2014   #12

Windows 7 Home Premium 64-bit
More More Dump Files

Hello Callender.

I've tried the icon cache rebuild, rebooting in safe mode, logging in as another user, and logging in as the administrator. Nothing works. I've also re-tried disabling all non-Microsoft context menu handlers.

(0) After disabling all non-Microsoft context menu handlers
(1) After the icon cache rebuild
(2) After rebooting in safe mode
(3) After logging in as another user
(4) After logging in as the administrator

I may try disabling all the context menu handlers, including the Microsoft ones, and see what happens. What do you think? Would this be harmful?

My System SpecsSystem Spec
07 Jun 2014   #13

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Context Menu Handlers

I'd leave the Microsoft Context Menu Handlers enabled as disabling them is likely to cause more problems.

Looking again at those dumps is indicating problems with the following:


However as one of your earlier dumps confirms that the problem still exists even after removing IDM I'd be tempted to suggest the last resorts of doing a repair install (won't fix problems with third party programs - so it would seem unlikely to work) and finally a clean install of Windows.

I have to ask if you rebooted after disabling all non-Microsoft context menu handlers?

Note: I'm no expert on repair installs as my preference is to clean install windows when needed so you might need to ask for help from other members on that.
My System SpecsSystem Spec

08 Jun 2014   #14

Windows 7 Home Premium 64-bit

Hello Callender.

I'd like to avoid repair and clean installs too, simply because I haven't got a Windows 7 installation disk, which, from what I understand, is what you need for both.

Anyway, you mentioned this time that the crash dumps indicated problems with IDMShellExt64.dll, IDMNetMon64.dll and KZipShell.dll. Since we know that IDM is not the issue, through the process of elimination, that leaves KZip. KZip is a ZIP software that I had installed sometime last year, to unzip specific files which could not be unzipped by JZip, my main ZIP software.

So, long story cut short, I uninstalled it, rebooted, and... voila. The problem is gone. Whew!

Thank you so much for your help. Thanks for analysing the crash dumps for me. I don't know how to, although I would like to learn. I need a software to read the files though, and multiple attempts to install the Microsoft SDK program failed for me. Do you have a recommendation?

Once again, thanks a lot Callender. Really appreciated it.
My System SpecsSystem Spec
08 Jun 2014   #15

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Crash Dumps

Well great news! I'm glad that it's fixed. I was going to suggest removing Kzip but figured that if you'd already disabled the Kzip context menu menu handler then it couldn't be the likely cause.

I have installed Windows SDK but don't actually remember the correct procedure. I do remember that I had problems installing it. It took two attempts.

Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace

The installation procedure is shown in the above link but ignore everything down the page after the line under the first two screenshots. I seem to remember having to relocate the Symbols package as there was a problem with the default location.

If you want to take a look at the dumps you can also use an online service:

Instant Online Crash Analysis

Upload the zipped dump file and wait a few seconds to see the report.

On another note you should really go through the steps that I mentioned in Post #8 of this thread to fix your registry to prevent crash dumps for explorer.exe from being written out.

As for future repairs - it's usually pretty easy to make a system image backup that you can restore.

It is also possible to download the ISO for your version of Windows 7 and burn it to USB just in case you ever need it.

Repair Install
My System SpecsSystem Spec
09 Jun 2014   #16

Windows 7 Home Premium 64-bit

Hello hello Callender.

I can't install Windows SDK; I've tried it multiple times. No idea why, so I've given up. But thanks for the link to the online service. And, I've followed your registry instructions in Post #8.

Once again, thanks!
My System SpecsSystem Spec

 Windows Explorer crashes when trying to open certain file properties

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