New
#1
Can't Click on Certain Items
PROBLEM:
The computer will not respond to clicks within certain windows, to the start button, or to the system tray or task bar. The computer will not let me move windows around the desktop. I can also always move the arrow around, and clicking on regular desktop icons ALWAYS WORKS and opens the correct file/program.
EXTENT:
Sometimes a reboot will fix the problem, but even then the problem eventually returns. The problem also occurs in Safe Mode as well as in System Recovery options loaded during the boot phase.
MEASURES TAKEN:
I tried to do a system restore to a previous restore point, but that failed. I keep getting an error saying that a file couldn't be accessed and that anti-virus software is suspected. I went to Services and disabled all the Symantec services and tried again, but it still failed.
I tried to do a restore in safemode, but that failed too. (The unresponsiveness also happens in safemode.)
On one restore attempt, I got a different error message that the file system on the HD had a problem, so I did a check disk on boot, which apparently fixed some errors. But I still cannot do a restore.
I also uninstalled firefox (which I was using when I had the unresponsiveness), but the problem persists.
I also tried to experiment with the System Recover or Repair function during boot. I have an HP, and there is a boot option to use their recovery tools (by CyberLink). I tried this, but I could not click on any of the options.
COMPUTER:
HP p6330f with 7 x64 (It's several years old.)
FINAL NOTE
At this point I am close to doing an OS reinstall due to frustration. But I was hoping one of the wise gentlemen/ladies on this site would have a better idea of what might be the problem. Could it be a hardware problem?
Last edited by VegasIP; 07 Jun 2014 at 12:15. Reason: error