Windows 7 stuck on 'Starting Windows' screen and won't shutdown

wilddezign · 11 Jun 2014

Asus laptop, Windows 7, about 6 years old, Kaspersky anti-virus. I don't really have any problems with this computer. I haven't used the computer in several weeks. I plugged it in to charge the battery and pressed the power key. The computer got stuck on the 'Starting Windows' screen for a couple hours. I left it that way because I wasn't sure if it was finishing up any type of update. But I figured that was long enough, so held down the power key 10+ seconds to do a forced shutdown. But nothing happens. The computer is just plain stuck where it is. There are no peripherals attached, no SD card, no CD/DVD in the drive. Any suggestions?

andrew129260 · 11 Jun 2014

Remove the battery and power source so it shuts off.

Then turn it back on.

If your system is freezing, that is not a good sign and is usually caused by hardware failure.

Check your HDD for errors, and then run a memtest.

Disk Check

RAM - Test with Memtest86+

wilddezign · 12 Jun 2014

Thanks for your help! Removing the battery worked. I didn't think of that. Restarting started up the auto-repair, which went on for 2 hours. In the end was a message saying that it did not fully repair whatever was wrong, but the machine boots up and runs. It seems fine. I will try the tests you suggest.

andrew129260 · 13 Jun 2014

Good, I also suggest this as well:

Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.
Please indicate what message was displayed at the end:

Windows found no integrity violations

OR

Corrupt files were found, and windows was unable to fix them.

OR

Corrupt files were found, and windows successfully repaired themGood, I also suggest this as well:

gregrocker · 13 Jun 2014

In addition test the hard drive and RAM, run the malware tests, establish a Clean Boot, check the logs and System resources along with all other Troubleshooting Steps for Windows 7