Computer Restarts When I Shutdown

NoelDP said:

Thanks - but apparently I asked for the wrong list

Please open an Elevated Command Prompt, and run the following commands

Code:

fsutil hardlink list C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.21955_none_7636f0d7d474e080\Pretty_Peacock.jpg >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\System32\en-US\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\winsxs\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
 
.

Post the resulting nphl.txt file from your desktop - this should check that I now have some clue what I'm talking about :)

Attached

NoelDP said:

Let's see what happens when we try a manual cleanup.

Please open an Elevated Command Prompt, and run the following commands

Code:

 
Takeown /F C:\Windows\SysWOW64\en-US\iassdo.dll.mui /A
ICACLS C:\Windows\SysWOW64\en-US\iassdo.dll.mui /grant Administrators:(F)
DEL C:\Windows\SysWOW64\en-US\iassdo.dll.mui
DIR C:\Windows\iassdo.* /S >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\SysWOW64\en-US\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\System32\en-US\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
fsutil hardlink list C:\Windows\winsxs\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui >>%userprofile%\desktop\nphl.txt
 
.

Post the resulting nphl.txt file

Alright

NoelDP said:

Good - now run SFC /scannow again, and we'll see what we get. Post the new CBS.log file

CBS.log file is contained in the ZIP

NoelDP said:

Here's the critical section of the SFC log...

Code:

2014-06-20 17:09:38, Info                  CSI    0000031c [SR] Repairing 1 components
2014-06-20 17:09:38, Info                  CSI    0000031d [SR] Beginning Verify and Repair transaction
2014-06-20 17:09:38, Info                  CSI    0000031e Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
2014-06-20 17:09:38, Info                  CSI    0000031f [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-20 17:09:38, Info                  CSI    00000320 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
2014-06-20 17:09:38, Info                  CSI    00000321 [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-20 17:09:38, Info                  CSI    00000322 [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows Foundation Language Pack"
2014-06-20 17:09:38, Info                  CSI    00000323 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}

I'll post the fix protocol for that later - when I can get away from work!

Alright cheers mate.

NoelDP said:

I've uploaded a file - gcvaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\gcvaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\gcvaa
or
DIR E:\hznaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\gcvaan <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

CBS included in ZIP