Can't Log On..Blue Screen Error..Help :(

Page 1 of 2 12 LastLast

  1. Posts : 12
    Windows 7 Ultimate 64
       #1

    Can't Log On..Blue Screen Error..Help :(


    Hi everyone, first, I'm new so my apologies if this thread is in the wrong category. So I rebooted my dell laptop and got to the black screen where there were ''start windows normally'' and ''launch startup repair'', I chose start windows normally but it just rebooted and same thing happened, so I chose to launch system repair when it finished running same thing happened,it rebooted again and same, so I started it in safe mode and same thing, so I tried chosing from advanced boot options ''Last Known Good Configuration'', and the blue screen appeared which reads ''STOP : c000021a fatal system error'', then guess what happened, it rebooted and same thing happened .
    So as you can see I cannot in anyway log on.
    Also, I neither installed new drivers nor updated any
    .

    Please help!
    A million thanks to any help.
    :) :) :)

    Edit; the reason I first rebooted my laptop was because avira free antivirus asked for a password (which I didn't set) for disabling the program and for accessing the admistrative section..so I googled and found this:
    ''Start the computer in safe mode then go to
    C:\ProgramData\Avira\AntiVir Desktop\CONFIG
    • Click with the right mouse button on the AVWIN.INI file and open it with the Notepad
    • Edit the file under the item [COMMON] as follows:
    Password=
    SecurityExtension=0x00000000
    • Save the file
    • Restart your PC
    • The password protection for Avira has now been removed
    ''
    And that's when it happened
    Last edited by Galal Ayman; 20 Jun 2014 at 03:40.
      My Computer


  2. Posts : 1,449
    Windows 7 ultimate 64-bit
       #2

    please follow the instructions at the top of the page in the bsod forum. here is the link to that:

    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 29
    Windows 7 Home Premium 64-bit
       #3

    If you have a disc drive then try booting into a bootable Windows 7 CD if you have one.If it still comes up with the blue screen of death then it has something to do with either your motherboard,or memory or hard drive.
    Last edited by ZeldaYoshi; 20 Jun 2014 at 12:31. Reason: Because I has the same exact problem with on an old laptop.
      My Computer


  4. Posts : 12
    Windows 7 Ultimate 64
    Thread Starter
       #4

    matts6887 said:
    please follow the instructions at the top of the page in the bsod forum. here is the link to that:

    Blue Screen of Death (BSOD) Posting Instructions
    I can't even log on to do that..sorry!
      My Computer


  5. Posts : 12
    Windows 7 Ultimate 64
    Thread Starter
       #5

    Link2804 said:
    If you have a disc drive then try booting into a bootable Windows 7 CD if you have one.If it still comes up with the blue screen of death then it has something to do with either your motherboard,or memory or hard drive.
    What if I don't have a disc drive?
      My Computer


  6. Posts : 29
    Windows 7 Home Premium 64-bit
       #6

    Then you will have to try replacing any one of those things without trying to boot into a disc.Let me guess,you don't have a disc drive do you?
      My Computer


  7. Posts : 29
    Windows 7 Home Premium 64-bit
       #7

    Try this.Go to to the the advanced boot options again and go to Repair your computer.When it comes up with everything choose Command Prompt.Then run chkdsk and see what happens.If that does not work then try the system restore and roll it back a few days.
      My Computer


  8. Posts : 12
    Windows 7 Ultimate 64
    Thread Starter
       #8

    Link2804 said:
    Try this.Go to to the the advanced boot options again and go to Repair your computer.When it comes up with everything choose Command Prompt.Then run chkdsk and see what happens.If that does not work then try the system restore and roll it back a few days.
    Command prompt doesn't show up.
    A system repair is launched and when it's done, I either shutdown or restart(doesn't work).
    Where can I try the system restore?
    I chose Directory Services Restore Mode from advanced boot options, but I got ''Cannot determine file systems of drive''
      My Computer


  9. Posts : 29
    Windows 7 Home Premium 64-bit
       #9

    I said choose the repair your computer option.It will be the first thing highlighted when it brings you to the Advanced start up options after pressing F8.When it brings there then hit the enter key.
      My Computer


  10. Posts : 12
    Windows 7 Ultimate 64
    Thread Starter
       #10

    Yeah I did that but nothing happens after the repair..command prompt isn't there.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:44.
Find Us