Lenovo Z510 Cache Hierarchy Error


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    Lenovo Z510 Cache Hierarchy Error


    Like two days ago or so, I've installed Dragon Age: Origins by Bioware. Everything was fine, I created my character, completed my first quest then suddenly my laptop turned off. Since that, every time I try to play something (eg. StarCraft 2, Skyrim) my laptop randomly turns off without warning. I tried uninstalling Dragon Age but it didn't really help.
    I googled the problem, and I found that I should look it up in the Event Viewer (Windows 7 Ultimate x64).
    Every time it turns off I get three errors:

    Code:
     
    Event 18, WHEA-Logger
     
    A fatal hardware error has occurred.
     
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor ID: 0
     
    The details view of this entry contains further information.
     
    Log name: System
    Source: WHEA-Logger
    Event ID: 18
    Level: Error
    User: LOCAL SERVICE
    OpCode: Info
     
     
     
     
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" /> 
     
    <EventID>18</EventID> 
     
    <Version>0</Version> 
     
    <Level>2</Level> 
     
    <Task>0</Task> 
     
    <Opcode>0</Opcode> 
     
    <Keywords>0x8000000000000000</Keywords> 
     
    <TimeCreated SystemTime="2014-06-22T16:37:15.087444200Z" /> 
     
    <EventRecordID>15891</EventRecordID> 
     
    <Correlation ActivityID="{F5D40D0C-0060-418C-A90B-5393AD9CEA29}" /> 
     
    <Execution ProcessID="1440" ThreadID="1456" /> 
     
    <Channel>System</Channel> 
     
    <Computer>NODEN-PC</Computer> 
     
    <Security UserID="S-1-5-19" /> 
     
    </System>
     
     
    - <EventData>
    <Data Name="ErrorSource">3</Data> 
     
    <Data Name="ApicId">0</Data> 
     
    <Data Name="MCABank">7</Data> 
     
    <Data Name="MciStat">0xae0000000040110a</Data> 
     
    <Data Name="MciAddr">0xffa87fc0</Data> 
     
    <Data Name="MciMisc">0x38a0000086</Data> 
     
    <Data Name="ErrorType">9</Data> 
     
    <Data Name="TransactionType">2</Data> 
     
    <Data Name="Participation">256</Data> 
     
    <Data Name="RequestType">0</Data> 
     
    <Data Name="MemorIO">256</Data> 
     
    <Data Name="MemHierarchyLvl">2</Data> 
     
    <Data Name="Timeout">256</Data> 
     
    <Data Name="OperationType">256</Data> 
     
    <Data Name="Channel">256</Data> 
     
    <Data Name="Length">928</Data> 
     
    <Data Name="RawData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ata> 
     
    </EventData>
     
     
    </Event>





    Any ideas, suggestions why this is caused? Or how to fix it?
    Last edited by Brink; 22 Jun 2014 at 12:11. Reason: code box
      My Computer


  2. Posts : 4,566
    Windows 10 Pro
       #2

    According to that log, it looks like your processor is dying. That is very rare however. Usually hardware failings can be caused by extremely high temperatures.

    There are 3 causes of laptops shutting off:

    -High temps
    -Bad power cable/battery
    -bad processor/ram

    Use speccy to see what your temps are and post a screenshot here of it:

    Speccy - Advanced System Information Tool
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Screenshot of temps


    Here is a screenshot:
    Lenovo Z510 Cache Hierarchy Error-speccy.png

    EDIT:

    After the screenshot the CPU's temp jumped down to 48-51C and it remained there.
      My Computer


  4. Posts : 4,566
    Windows 10 Pro
       #4

    Your laptop is very hot. It is shutting down to save itself.

    Power it down. And use electronically safe dust spray to clear out the vents.

    When the dust and grime is really bad, it may require taking the unit apart for cleaning.

    This video here seems to show how to dissect your model. (Its not an exact match but very similar.)


    Lenovo IdeaPad Z500 Disassembly guide Zerlegen Austauschen Fix Replacement Disassembling Repair - YouTube

    This is from lenovo on how to clean your computer:

    http://download.lenovo.com/consumer/...0touch_hmm.pdf
    Last edited by andrew129260; 22 Jun 2014 at 19:45.
      My Computer


 

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