windows unexpected shut downs.

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  1. Posts : 19
    windows 7 64 bit
       #1

    windows unexpected shut downs.


    Hello for the pass few week's I've been having windows shut down on me. I get the message Windows has had an unexpected shut down. It says it will let me know when there is a solution. Any one have any idea's what may be causing this problem or how I can fix it. I have windows 7 and was wondering is there a program in it that can be run to diagnose the problem. I was having a problem with a blue screen but seem to have fixed it then the windows problem started. I would appreciate any help possible. Thank you lee :):):):):)
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Crackerjack mate try these in safe mode if necessary (tap F8 on power up)

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f switch in the command line as per Option2
    if these do not come up with anything we can move on tho these

    http://www.superantispyware.com/

    http://www.malwarebytes.org/products/malwarebytes_free/

    http://www.bleepingcomputer.com/download/adwcleaner/

    ADW download frombleeping computer delete any rubbish found with the malware scans
      My Computer


  3. Posts : 19
    windows 7 64 bit
    Thread Starter
       #3

    Doesn't work


    I tried to run it in safe mode but it didn't work. So I'm going down the list trying them till I find one that works hopefully. lee
      My Computer


  4. Posts : 19
    windows 7 64 bit
    Thread Starter
       #4

    I'm trying to run the bleeping computer adwcleaner and it won't run.
      My Computer


  5. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #5

    Lee mate might be an idea to post this in the BSOD section and you can add what they call dump files that some of the others might be able to pin down what the problem is.

    Meanwhile see this Troubleshooting Windows 7 Failure to Boot
    I shall await to see what you want to do an dit might be as well if we call on some of the others for some input.
      My Computer


  6. Posts : 19
    windows 7 64 bit
    Thread Starter
       #6

    I don't know what the BSOD is. This whole thing is new to me and I'm not sure what I'm doing or where to go. I'll give the BSOD a try. Let you know what happens. Thank's lee
      My Computer


  7. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #7

    crackerjack8359 said:
    I don't know what the BSOD is. This whole thing is new to me and I'm not sure what I'm doing or where to go. I'll give the BSOD a try. Let you know what happens. Thank's lee
    Yes please do Lee PM me if you have to cos I might miss it as they get a lot of posts in there.
    John:)
      My Computer


  8. Posts : 19
    windows 7 64 bit
    Thread Starter
       #8

    Hello I'm not sure just what happened but some thing seems to be working. I haven't had the problem for the last 24 hours. I want to thank you very much for your help. Have a good one. lee
      My Computer


  9. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #9

    crackerjack8359 said:
    Hello I'm not sure just what happened but some thing seems to be working. I haven't had the problem for the last 24 hours. I want to thank you very much for your help. Have a good one. lee
    Well good that something is working a last it could have just been some glitch who knows? But if the problem starts again mate go to the BSOD section.
      My Computer


  10. Posts : 19
    windows 7 64 bit
    Thread Starter
       #10

    ICit2lol said:
    Lee mate might be an idea to post this in the BSOD section and you can add what they call dump files that some of the others might be able to pin down what the problem is.

    Meanwhile see this Troubleshooting Windows 7 Failure to Boot
    I shall await to see what you want to do an dit might be as well if we call on some of the others for some input.
    'm still having a problem with windows shutting down and reopening.
    There is an attachment with this message I hope I got it right. Also I copied the message I got when it reopened it's bellow. I do hope it helps some one come up with s solution. Thank's everyone that has looked at the problem for taking an interest. lee

    Windows shut down right after opening. This is the information I got hope it will help some one as I have no idea what it means. Thank's lee
    I have windows 7 ID00359-OEM-899268-00010

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c2
    BCP1: 0000000000000007
    BCP2: 000000000000109B
    BCP3: 0000000000000000
    BCP4: FFFFFA8008769800
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\071414-17815-01.dmp
    C:\Users\pc\AppData\Local\Temp\WER-56846-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    My System SpecsSystem Spec
    Attached Files
    File Type: zip PC-HP-Mon_07_14_2014_205135_18.zip (322.4 KB, 0 views)
    Last edited by crackerjack8359; 3 Minutes Ago at 06:58 PM..
      My Computer


 
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