Help and Support does nothing

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  1. Posts : 17,322
    Win 10 Pro x64
       #11

    Hambone1 said:
    will try but How do I upload CBS logs?
    You can find them here, C:\Windows\Logs\CBS

    Just copy them to the desktop and zip them up, if they are bigger that 8MB you'll have to upload them to something like OneDrive.

    If they are under 8MB you can attach them using the paperclip in one of your posts.
      My Computer


  2. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #12

    Here are the CBS logs.
      My Computer


  3. Posts : 17,322
    Win 10 Pro x64
       #13

    I've asked someone to look at them for you, it might be a while though.
      My Computer


  4. Posts : 2,663
    Windows 8.1 Pro x64
       #14

    That's odd, I'm not seeing any errors in your CBS log at all. Can you download and install the System Update Readiness Tool please?

    Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2014] from Official Microsoft Download Center

    Then run SFC again:

    SFC Scan

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
      copy %windir%\logs\cbs\CheckSUR.persist.log "%userprofile%\Desktop\surt.txt"


    4. This will create two files, cbs.txt and surt.txt on your Desktop. Please attach these to your next post.


    Tom
      My Computer


  5. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #15

    Ok, I installed the update and ran sfc /scan now. and here is the files you wanted.
    Help and Support does nothing Attached Files
      My Computer


  6. Posts : 2,663
    Windows 8.1 Pro x64
       #16

    Are you sure SFC is detecting errors? There's no problems at all in your log

    Can you take a screenshot of what SFC says when it finishes please? Attach this to your next post.

    Tom
      My Computer


  7. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #17

    Here you go just ran it again.
    Attached Thumbnails Attached Thumbnails Help and Support does nothing-2014-06-25_18-46-35.jpg  
      My Computer


  8. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #18

    I guess no one has a clue.
      My Computer


  9. Posts : 4,566
    Windows 10 Pro
       #19

    I suggest running a repair install

    Repair Install

    You will not lose any programs or files. Still should make a backup before doing so however.
      My Computer


  10. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #20

    Tried and won't run gets error.
      My Computer


 
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