Help and Support does nothing

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  1. Posts : 18
    Windows 7 Ultimate x64
       #1

    Help and Support does nothing


    Windows 7 64 Ultimate. I click Help and support and nothing happens, I also tried windows+ F1 and nothing at all. Nothing new on system for quite some time.
      My Computer


  2. Posts : 18,415
    windows 7 home 64bit
       #2

    Hi Welcome to Seven Forums .. Do a System Scan and report back the details please ...

    SFC /SCANNOW Command - System File Checker

    Also check this Link ...


    Error opening Help in Windows-based programs: "Feature not included" or "Help not supported"
      My Computer


  3. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Sorry I forgot to mention that I did that before posting and nothing came up. I mean it ran the scan then the command prompt screen closed when done.
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Do you have Service Pack 1 installed?
      My Computer


  5. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Yes, some time ago.
      My Computer


  6. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #6

    I read someplace to see if it was turned on in services so I went to check and get the error in the picture right when I click services and Help and Support is not listed there either. I just noticed I'm also unable to create another user account.
    Attached Thumbnails Attached Thumbnails Help and Support does nothing-2014-06-24_17-43-42.jpg  
      My Computer


  7. Posts : 17,322
    Win 10 Pro x64
       #7

    Hambone1 said:
    Sorry I forgot to mention that I did that before posting and nothing came up. I mean it ran the scan then the command prompt screen closed when done.
    That is not the usual response from an SFC scan.

    Did you run the Elevated Command Prompt ?

    SFC /SCANNOW Command - System File Checker

    Normally, it will tell you if it found integrity violations and it fixed them or it couldn't fix them, or no integrity violations were found.

    You will then have to close it yourself, it doesn't close itself.
      My Computer


  8. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Ok ran again and said found some but could not fix them all.
      My Computer


  9. Posts : 17,322
    Win 10 Pro x64
       #9

    You can try running it again, that may or may not fix them.

    The other options are to upload the CBS logs and see if someone can help you out.

    Or a Repair Install
      My Computer


  10. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #10

    will try but How do I upload CBS logs?
      My Computer


 
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