Recdisc.exe crashing for making system repair disc


  1. TE7
    Posts : 35
    Microsoft Windows 7 Home Premium 64-bit SP1
       #1

    Recdisc.exe crashing for making system repair disc


    I cannot make a system repair disc, either through the control panel or command prompt using recdisc.exe. The app crashes with no error code about 1-2 seconds after choosing the option or issuing the command. I've tried all the things on the web, including: the bcd enum fix; trying it from the hidden admin account; tried uninstalling numerous CD/DVD using programs; uninstalling Dropbox and Google drive apps; tried it while booting into safe mode. It is a Dell pc but the Dell fix on the web didn't apply to me. Maybe try uninstalling all Dell apps? I have the DataSafe local backup from Dell, which I use to make recovery discs. It's icon is running in the system tray, but I couldn't find an entry for it in msconfig/startup. Maybe it's a service? Maybe disabling the service if it's enabled? The only things I haven't tried is uninstalling the Dell apps or services, and using the Win 7 installation disc, which I'd rather not do because it's a workaround and not a fix. I even did a Windows 7 SP1 Home Premium 64 bit repair re-install (upgrade option), which did fix some other things but not the recdisc.exe crashing. Any ideas would be greatly appreciated. Thanks in advance.

    Edit: I did find the Dell DataSafe Online service, which I stopped, tried recdisc.exe, no help, re-started, tried again, no help.
    Last edited by TE7; 02 Jul 2014 at 18:13.
      My Computer


  2. TE7
    Posts : 35
    Microsoft Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #2

    Here's the output from the Action Center > Maintenance > View Reliability History:

    Description
    Faulting Application Path: C:\Windows\System32\recdisc.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: recdisc.exe
    Application Version: 6.1.7601.17514
    Application Timestamp: 4ce7990e
    Fault Module Name: ole32.dll
    Fault Module Version: 6.1.7601.17514
    Fault Module Timestamp: 4ce7c92c
    Exception Code: c0000005
    Exception Offset: 000000000001247b
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 5128
    Additional Information 2: 512861733772c434f1da4378130be707
    Additional Information 3: 2336
    Additional Information 4: 2336e116e528a2e4900ffbfdec510515
      My Computer


  3. Posts : 6,285
    Windows 10 Pro X64
       #3

    See here: Trying to create a system repair disc, application stops working

    Found the problem with a further Google search. The installation of BOX SYNC causes this behavior. Uninstall it, and the problem is solved.
    Does this apply to you?
      My Computer


  4. TE7
    Posts : 35
    Microsoft Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #4

    No. I don't have Box Sync installed. Here's the ouitput from using AppCrashView:

    Version=1
    EventType=APPCRASH
    EventTime=130488575748918444
    ReportType=2
    Consent=1
    ReportIdentifier=5265d20c-029e-11e4-8bdc-782bcbadc128
    IntegratorReportIdentifier=5265d20b-029e-11e4-8bdc-782bcbadc128
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=recdisc.exe
    Sig[1].Name=Application Version
    Sig[1].Value=6.1.7601.17514
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4ce7990e
    Sig[3].Name=Fault Module Name
    Sig[3].Value=ole32.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.1.7601.17514
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4ce7c92c
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=00000000000284fb
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.768.3
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=e574
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=e57488545f86d383cf00c40c411daee5
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=6d8c
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=6d8c259a187c440c17982de29c5dc6e7
    UI[2]=C:\Windows\system32\recdisc.exe
    UI[3]=Microsoft® Windows Repair Disc has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Windows\system32\recdisc.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[5]=C:\Windows\system32\msvcrt.dll
    LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[8]=C:\Windows\system32\USER32.dll
    LoadedModule[9]=C:\Windows\system32\GDI32.dll
    LoadedModule[10]=C:\Windows\system32\LPK.dll
    LoadedModule[11]=C:\Windows\system32\USP10.dll
    LoadedModule[12]=C:\Windows\system32\SHELL32.dll
    LoadedModule[13]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[14]=C:\Windows\system32\ole32.dll
    LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[16]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
    LoadedModule[17]=C:\Windows\system32\SPP.dll
    LoadedModule[18]=C:\Windows\system32\VSSAPI.DLL
    LoadedModule[19]=C:\Windows\system32\ATL.DLL
    LoadedModule[20]=C:\Windows\system32\VssTrace.DLL
    LoadedModule[21]=C:\Windows\system32\ReAgent.dll
    LoadedModule[22]=C:\Windows\system32\imagehlp.dll
    LoadedModule[23]=C:\Windows\system32\WDSCORE.dll
    LoadedModule[24]=C:\Windows\system32\IMM32.DLL
    LoadedModule[25]=C:\Windows\system32\MSCTF.dll
    LoadedModule[26]=C:\Windows\system32\uxtheme.dll
    LoadedModule[27]=C:\Windows\system32\dwmapi.dll
    LoadedModule[28]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[29]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[30]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[31]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[32]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[33]=C:\Windows\system32\WINTRUST.dll
    LoadedModule[34]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[35]=C:\Windows\system32\MSASN1.dll
    LoadedModule[36]=C:\Windows\system32\propsys.dll
    LoadedModule[37]=C:\Windows\system32\ntmarta.dll
    LoadedModule[38]=C:\Windows\system32\WLDAP32.dll
    LoadedModule[39]=C:\Windows\system32\profapi.dll
    LoadedModule[40]=C:\Windows\system32\WindowsCodecs.dll
    LoadedModule[41]=C:\Windows\system32\apphelp.dll
    LoadedModule[42]=C:\Windows\system32\EhStorShell.dll
    LoadedModule[43]=C:\Windows\system32\mscoree.dll
    LoadedModule[44]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
    LoadedModule[45]=C:\Windows\system32\sxs.dll
    LoadedModule[46]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    LoadedModule[47]=C:\Windows\system32\MSVCR110_CLR0400.dll
    LoadedModule[48]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\abf62e6545d2802fc60286678a67e6bf\mscorlib.n i.dll
    LoadedModule[49]=C:\Program Files\OVH\hubiC\ShellExtension.dll
    LoadedModule[50]=C:\Program Files\OVH\hubiC\IPCInterface.dll
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Microsoft® Windows Repair Disc
    AppPath=C:\Windows\system32\recdisc.exe
      My Computer


  5. TE7
    Posts : 35
    Microsoft Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #5

    I uninstalled hubic (cloud sync) and problem disappeared. Thanks for your help.
      My Computer


  6. Posts : 6,285
    Windows 10 Pro X64
       #6

    Cloud Sync must be like Box Sync. Glad you got it working.
      My Computer


  7. TE7
    Posts : 35
    Microsoft Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #7

    It's at hubic.com. It's cloud storage. Their syncing app was causing the problem. I posted the problem on their forum so they can investigate.
      My Computer


  8. Posts : 10
    Win 7 64 bit
       #8

    Crazy solution


    After days of seaching for an answer to the 80070057 parameter error code thrown by the backup-restore create a system repair disk app accidently I found a solution for my computer.

    I MOVED the "hidden" folder C:\recovery to a flash drive and rebooted. Everything worked fine after that. Somehow the original folder had become corrupted.
      My Computer


 

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