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Windows 7: Cannot access my document from windows explorer

08 Jul 2014   #1

windows 7 64 bit
Cannot access my document from windows explorer


Today after I logon, i lost all of my desktop icons. In windows explorer, i cannot access c:\user\(my profile). in dos cmd prompt, c:\user\(my profile) showing "file not found".

However in excel and MS word, i can retrieve limited documents by opening via 'Recent documents'. file properties showing my old file path. of course i cannot go to the path via windows explorer.

I tried logoff and can logon with (my profile) name. but after logon, i can only save files under C:\Users\Public because i cannot access my profile.

Is there anyway i can recover my profile or at least get my old My Documents and My Pictures?

Thanks very much

My System SpecsSystem Spec
08 Jul 2014   #2

Windows 10 Pro X64

Sounds like your profile is corrupted and you were given a new, default profile. See here for how to fix this: Fix a corrupted user profile - Windows Help

Make note of the following:

Fix a corrupted user profile
Your user profile is a collection of settings that make the computer look and work the way you want it to. It contains your settings for desktop backgrounds, screen savers, pointer preferences, sound settings, and other features. User profiles ensure that your personal preferences are used whenever you log on to Windows. If you tried to log on to Windows and received an error message telling you that your user profile might be corrupted, you can try to repair it. You will need to create a new profile, and then copy the files from the existing profile to the new one.

Before you create a new profile

Occasionally, Windows might not read your user profile correctly—for example, if your antivirus software is scanning your computer while you try to log on. Before you create a new user profile, try restarting your computer and logging on with your user account again.
My System SpecsSystem Spec

 Cannot access my document from windows explorer

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