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Windows 7: Startup error "RunDLL" There was a problem... sysmenu.dll

05 Aug 2014   #1

Win7 Pro 64 Dual boot with Win7 Pro 64
Startup error "RunDLL" There was a problem... sysmenu.dll


Customer Toshiba Laptop, Win7 Home Pre, lots of add ons, toolbars, PCFix Speed, Reg Optimizer Pro, etc. Removed with REVO, Cleaned up startup with CCleaner, and MSCONFIG.

Ran Malwarebytes and MWAV (Microworld stand alone anti-virus tool.) Reset all 3 browsers (IE11, Chrome, Firefox30) Reboot. All of the browsers open up to w w w-search .net > Tuvaro. Verified proxy in internet settings was clear and set to "automatically detect" and also without auto detect. (Proxy was set to 55150?) Reset each browser homepage but still goes to w w w-search .net.

Ran Combo-Fix 2x and the internet browser problem is fixed.

Now whenever the system boots up it shows two separate error messages box with RunDLL in the upper left corner and states
"There was a problem starting C:\Progra~!\common~1\System\Sysmenu.dll" The Specified module could not be found."

C:\Program Files\Common Files\System - no Sysmenu.dll here
C:\Program Files (x86)\Common Files\System - no Sysmenu.dll here

I have re-run Malwarebytes and it did not find anything.

Looking in MSCONFIG and the startup section in CCleaner I do not see any item pointing to either of the locations - C:\Program Files\Common Files\System - in either program.

Is there any other load point that could be calling for this?

Attached Images
Startup error "RunDLL" There was a problem... sysmenu.dll-sysmenu.jpg 
My System SpecsSystem Spec
05 Aug 2014   #2

windows 7 home 64bit

My System SpecsSystem Spec
05 Aug 2014   #3

Windows 7 Enterprise 32 bit

Hi Hujorgen,

You can run the Windows Repair Tool. I downloaded it from and ran it and it resolved my issue, I had corrupt .DLL files as well. Hope this helps.

My System SpecsSystem Spec

06 Aug 2014   #4

Win7 Pro 64 Dual boot with Win7 Pro 64

SOLVED! I used the Autoruns from the link to Microsoft. It was a task but I couldn't find it in the task list in CCleaner or other tools. Thank you. I can now send this laptop back home where it should be.

Hu said that.
My System SpecsSystem Spec
06 Aug 2014   #5

windows 7 home 64bit

Most welcome glad we could help
My System SpecsSystem Spec
01 Sep 2014   #6

Windows 7

Hi I found a solution here to this annoying error message: "There was a problem starting sysmenu.dll" fix in Windows 7/8
It worked beautiful for me and I hope it does for you too!
My System SpecsSystem Spec
11 Mar 2015   #7

Windows 8.1 64-bit

Quote   Quote: Originally Posted by maxie View Post
Thank you (Maxie) so much! The solution provided in the link finally fixed my problem :) I was looking for a solution for two days and couldn't find anything. Thanks again!
My System SpecsSystem Spec

 Startup error "RunDLL" There was a problem... sysmenu.dll

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