New
#1
What is causing my laptop to randomly freeze?
Sorry in advance if this sounds stupid as I am not very computer literate. I started having this problem when I tried to use my laptop yesterday. Prior to this, I had left it on for 4-5 days, only locking it and not putting it to sleep/hibernate/shut down. This might have something to do with it as I usually shut it down following any use.
Anyway, yesterday I unlocked it and was viewing videos on Youtube using Chrome, when the video suddenly stopped playing and the browser stopped responding. This was after about 15 minutes of using the computer. I tried to close the browser and the entire computer just froze. I couldn't click on anything and the cursor was just spinning in circles. I tried ctrl+alt+del and nothing happened. After several minutes of waiting, the computer unfroze and the ctrl+alt+del screen came up. I just pressed cancel thinking the computer unfroze, which it did temporarily, then closed chrome. I tried opening a new window and the computer froze prior to doing so, leaving me once again unable to click on anything. Frustrated, I just turned the computer off. When I tried using it again, the same thing happened. It worked for 10 minutes, then froze while I was running a Malwarebytes scan. I just turned the computer off and tried again. Same thing. I turned it off and thought I would try again today.
The computer once again worked fine when I turned it on but is now frozen and has been for over 15 minutes. A message just popped up saying Microsoft Windows is not responding. The program may respond again if you wait. Do you want to end this process? This message came up yesterday too when the computer was frozen.
This is really driving me crazy. Please help me figure out and fix whatever is wrong with my laptop.