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Windows 7: Unresponsive Icons

20 Aug 2014   #1

Windoes 7
Unresponsive Icons

I have asked this same question in the Access area but did not get a resolution. I am hoping I will have better luck with the Windows guys.

I have a weird issue with my file and shortcut icons assoiciated with MS Access.

I will try to deliniate my issue by using a numbered list so as to be the least confusing as possible. Believe me I have confused even the Microsoft Help Chat people with this.

1. I post multiuser front ends on a shared drive inside my intranet.
2. I encourage users to navigate to the folder and file using the windows navigatior. Some continue to use shortcuts (lnk files) . I have seen those do some weird things when trying to get a file up. Especially when the network is down.
3. Recently (since Office 2010 and Windows 7 upgrades) if the file is already in use MS Access file icons become "unresponsive" to clicking. This includes the shortcut icons.
4. This didn't happen prior to the upgrades, 15 years working in this enviroment.
5. The icons do not give an error message and are not grayed out, they are just "unresponsive".
6. The files are multiuser files. The files are easily opened inside of access even when they are open by another user.
7. All file proporties are the same as they have always been and all of the shortcuts are "targeted" correctly.
8. I have witnessed this on other users Desk Tops under their log ons.

Any clues out there?

I am stumped. My network people have no clue either

My System SpecsSystem Spec
03 Oct 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Hi williamhodgson, welcome to 7F!

My apologies that no one has come to your aid. Do you need further assistance?

Did you try the: Icon Cache - Rebuild? I saw it listed in your thread at: Unresponsive Icons | Windows Secrets Lounge

I do have a couple more suggestions you can try.
My System SpecsSystem Spec
03 Oct 2014   #3

Windoes 7
Unresponsive Icons

Thank you for your response.

The problem is not in the icon itself. After all users have logged off of the file the icon becomes responsive again. It is only unresponsive if another user has the file open.

I have put band aids on this problem, (1) fielding multiple front ends to choose from, (2)directing end users to open access then using the open file command inside of access to (3) a bat file that will rewrite the front end to the end users hard drive. My network people don't want to use #3.

Anyway what I want to really know is what is causing this. If I can get that piece, I can fix it at it's root and not just work around it.
My System SpecsSystem Spec

04 Oct 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Your Welcome.

Your first paragraph "icon only allows one user at a time" strikes me as being a permissions problem.

For example;
If you open a file to use in a different program other than the one it was created in and then try to open it in a second program, it won't open because the first program has it locked for its use and permissions.
This is a matter of security to the open file so it won't become corrupted, if I what to open that file in a second program I have to create a copy of it.

Check the permissions of your icon for a standard user in Properties >Security Tab, make sure Read and Execute and Read are allowed.

This may be of help: Elevated Program Shortcut - Create for Standard User
My System SpecsSystem Spec

 Unresponsive Icons

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