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Windows 7: iTunes update has changed the directories of my files by itself

15 Sep 2014   #1

Windows 7 Professional 32 bit
iTunes update has changed the directories of my files by itself

I encounterd a really strange problem after updating iTunes to its newest version 11.4; but let me explain better.
I opened iTunes and a box pops up saying that there is a new update ready to install. Then I pressed ok, the update started to be installed (it took a few minutes!) and as it finished it asked me to restart windows.
I restarted windows and a box appeared before loading the usual desktop screen: it was saying my version of Windows 7 is not authentical (?!). I chose the option "remind me later" (or whatever), the desktop appeared and I firstly noticed the wallpaper was the "default" one of Windows 7 (it substantially removed my wallpaper).
But things get worse the more I navigate on the pc: appearently all the files have been removed. And with that I mean ALL the files, not only the music library, but also the documents, the videos, ecc.

I was quiet desperated when I went on the "Computer" screen, and I saw that the space on the disk was the same as before the iTunes update. Then I navigate through Computer/C/Users and I noticed there were THREE folders: Administrator, Administrator.CCT-20140822GTQ and Public, the first two both with a "lock" symbol on the icon.
If I go in the first folder, Administrator, I can see and access all the files in the usual folders (Documents, Desktop, Download, ecc.). In the "Administrator.CCT-20140822GTQ" folder there is nothing, and it's like my laptop navigates/shows me that folder instead of the "Administrator" folder.

Luckily the files have not been deleted, but it's a little uncomfortable to reach them through navigating to the folder as I described. Please help me understunding what happened and how to fix this issue!

Thanks in advance, and sorry for my bad english.

My System SpecsSystem Spec
16 Sep 2014   #2

Windows 7 Professional 32 bit

My System SpecsSystem Spec
16 Sep 2014   #3
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Welcome to our forum.

I would go to a restore point before all this happened.
Use this tutorial by Brink.

System Restore

If you still have a Windows authentic problem please post your problem here.

Windows Updates & Activation - Windows 7 Help Forums

When there you will need to do this.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec


 iTunes update has changed the directories of my files by itself

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