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#1
System freezing during start-up in both normal and safe modes
I have been spending the last 12 hours reviewing threads in this forum for solution to my issue with no luck. Start-up Repair has been run-all routines successful. System restore cannot locate any restore points, I have been unable to open explorer to download malwarebytes. sfc scannow completed verification phase but I am not sure if there are other phases beyond that that need to be done as well. I was able to run chkdsk and hardware diagnostics - no issues found.
Hardware related is my battery. I has lost it ability to charge. Could this be the source of my problem?
BTW when I start in mode the Windows Help and Support Window pops up for no reason but then freezes...weird. When I close it I get very limited functionality (windows explorer will open) and everything moves at a glacial pace.