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Windows 7: "?" symbol appears instead of letters

29 Sep 2014   #1

Windows 7 Enterprise x64
"?" symbol appears instead of letters


My colleague has Win7 Ent. and sometimes, some senders in Outlook 2007 appear in "?" symbols. In attachment also IE10 pop up from Linkedin, this time another symbol, so its not only Outlook affected. Emails are from Russia like the other ones that works fine.
Any one experienced something like this?

thank you

Attached Images
"?" symbol appears instead of letters-popup.png "?" symbol appears instead of letters-outlook.png 
My System SpecsSystem Spec
29 Sep 2014   #2

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP

Sounds to me like the first thing to do is determine what Font is being used in the sent messages and assure it is installed on the recipient's computer.
My System SpecsSystem Spec

 "?" symbol appears instead of letters

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