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Windows 7: lost the help box

29 Sep 2014   #1

Windows 7 Home Premium 64bit
lost the help box

Since some windows updates, a Windows Help and Support a windows 1/2 screen loads each time I boot up. Have also lost the search box under the All Programs screen after pressing Start.
And, after booting up, opening IE11, typing certain letters into the URL box resets the screen to home page, and/or brings up the search box. Cannot get a capital E with the right shift key, but can with the left.
If I press the Windows key, it then works normally.
I have re-loaded Windows, but still have the same problem.

Any suggestions?

My System SpecsSystem Spec
29 Sep 2014   #2

Windows 10 Pro X64

How did you reload windows? What exactly did you do?
My System SpecsSystem Spec
29 Sep 2014   #3

Windows 7 Home Premium 64bit

I used a licensed cd, and loaded it over the top of the original.
(although it loaded it as an "upgrade")
Same program Win 7 Home Premium 64bit.

Also, when I start the computer, the System Information data comes up, and I need to press the escape key, before it will continue loading.

I have loaded windows in safe mode, and no change, System information data, escape key, and Windows Help and Search 1/2 screen comes up.

This is all new, within the past 3 weeks. Previous to that, no problems, all working normally.

I have tried various "fixes" from forums, Microsoft help, and the biggest problem is, I cannot try many of them as they require entering info into the "normal" search box you get when pressing Start. I do not have that box anymore!
My System SpecsSystem Spec

30 Sep 2014   #4

Windows 10 Pro X64

I recommend you backup your data then do a Clean Install, which included formatting the partition during installation, completely wiping out everything on it. This is by far the best install method with no possibility of left over stuff causing continuing problems.

See here:

Clean Install Windows 7
Clean Install with a Upgrade Windows 7 Version
Clean Reinstall - Factory OEM Windows 7

After the install, do Windows Updates 3 or 4 times until all updates are downloaded and installed, then restore your data and start re-installing your software. This takes time I know but well worth it and much better than continuing to fight problems from the original install.
My System SpecsSystem Spec

 lost the help box

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