no internet access and crashing applications (malware or csrss.exe)

Page 2 of 2 FirstFirst 12

  1. Posts : 4,566
    Windows 10 Pro
       #11

    since you paid for kapersky, call their support number. They will help you clean the threats on your system and get you back up and running. The whole point of paying for antivirus is to have that kind of support number that you can call for assistance.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #12

    Yep that's ok Andrew but if like me ( I have used KISS for the last five years on five machines) the support is anything like out here then good luck with that one. The forum either local or international is also very very slow at answering and I sometimes wonder re the local blokes whether they really are on the ball as they make out.

    But I suppose Prakhar might get lucky as I cannot remember without going all the way back if he has paid for KISS - the rescue disk is free as is a lot of their varied free scanners.
      My Computer


  3. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #13

    Hi! I have just now started reinstalling windows (fresh install from the dvd and not factory reset). While installing i came across a partition manager or something with following partition details:-
    Disk 0 partition 0 100mb system
    Disk 0 partition 1 421gb primary

    So i formated the primary partition and am currently installing windows on the same. I chose to leave the system partition as it is. Is that OK? I mean that partition does not have anything to do with the malware infection right?
      My Computer


  4. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #14

    Installation is complete! I formatted the system reserve partition as well and now the system is running smooth as new. :)
      My Computer


  5. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #15

    Ok mate sorry late reply I was going to say the other partition would need formatting as the OS install would just take it over.

    Now a couple of things now you are good as new is to do this
    Registry - Backup and Restore I do after a clean install so that you have the complete original registry saved and this
    Imaging with free Macrium I do this a on regular weekly basis and it saves a lot of grief should the system crash.

    One last thing once you are up and running as you want you ay lie to try some of the tips in this
    Optimize Windows 7

    Good luck and I have to say you have done well!!:)
      My Computer


  6. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #16

    Thanks mate :)
      My Computer


 
Page 2 of 2 FirstFirst 12

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 10:29.
Find Us