Partial PC Hang - Programs won't Load


  1. BES76
    Posts : 5
    W7 64-bit, Professional
       New #1

    Partial PC Hang - Programs won't Load


    I have 2 PCs exhibiting the same problem, W7 Home (XPS 8700) and W7 Prof (Inspiron 580). After 24-48 hrs, any/all programs fail to load. They show up in Task Manager 'Processes' but fail to load. A program already running continues to run (e.g. IE or Chrome), but nothing new. The 'Services' window in Task Manager is kibosh'd ... the window is blank. The system will not shutdown properly (hangs on 'Logging Off') and I have to hard boot both. They both use Norton NIS, and that is my suspicion. Below is a partial list from the Events log, but I'm not sure that's it. Anybody seen this, and point me where to go ... I can't find anything specific on the web.

    PS - how does MS Essentials compare to NIS for W7. Thanks.

    Warning 10/8/2014 6:07:14 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:07:14 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:07:14 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:07:00 PM WMI 10 None
    Error 10/8/2014 6:06:36 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:06:36 PM acvpnagent 2 Engineering Debug Details
    Warning 10/8/2014 6:06:36 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:06:36 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:06:36 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:06:08 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:06:08 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:06:08 PM acvpnagent 2 Engineering Debug Details
    Warning 10/8/2014 6:06:08 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:06:08 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:06:08 PM acvpnagent 2 Engineering Debug Details
    Error 10/8/2014 6:05:56 PM acvpnui 1 Engineering Debug Details
    Warning 10/8/2014 6:05:55 PM acvpnui 1 Engineering Debug Details
    Error 10/8/2014 6:05:51 PM acvpnui 2 Engineering Debug Details
    Warning 10/8/2014 6:05:51 PM acvpnui 2 Engineering Debug Details
      My Computer
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  3. gregrocker
    Posts : 50,642
       New #2

    Good hunch. We've seen enough problems with Norton here over the years that are solved by uninstalling it that I would do that using the Norton Removal Tool, then replace it with MSE to test the difference: https://www-secure.symantec.com/nort...home&version=1
    http://www.microsoft.com/security_essentials/

    Then continue working through the other Troubleshooting Steps for Windows 7
      My Computer
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  4. BES76
    Posts : 5
    W7 64-bit, Professional
    Thread Starter
       New #3

    Thanks. Both PC started exhibiting this behavior in the last month, and I suspected NIS updates. I uninstalled/re-installed NIS, no effect, still hung up after time. I'm now trying MSE. Will post in a day or two whether it worked (I have been dismayed how minor little bugs NIS has had in the last few years).
      My Computer
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  6. BES76
    Posts : 5
    W7 64-bit, Professional
    Thread Starter
       New #4

    First PC has not locked up since changing to MSE, second PC has locked up twice. Won't be waiting for NIS updates this time.
      My Computer
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