Windows 7 unable to boot after installing Intel graphics driver

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  1. Posts : 11
    Windows 7 Ultimate x64
       #1

    Windows 7 unable to boot after installing Intel graphics driver


    Hi All,
    My laptop is a dell inspiron 14r N4010 which is installed on win 7. One day, all of a sudden my windows was unable to boot. I force powered off the computer and upon restarting i got an error message that a recent h/w or s/w change has caused windows unable to boot. I tried system restore but no avail. I went ahead and reinstalled Windows 7 on my laptop and i could see that upon installing the Intel Graphics driver , I started to face the same issue again. Upon startup recovery, i get the following message:
    Root cause found:
    "A recent driver installation or upgrade may be preventing the system from starting "
    Repair action: System files integrity check and repair
    Result: Failed . Error code= 0x4005

    Since I've zeroed in on identifying it to be the graphics driver issue, the question is how do i get the driver installed and have my system working. Without the driver, my screen looks ugly with the 800x600 resolution.
    Also, I've been usng the same driver till the day my system first crashed with this issue. Can anyone please comment on how to get over this issue?

    Thanks,
    Atul
      My Computer


  2. Posts : 18,415
    windows 7 home 64bit
       #2

    Hi Welcome to Seven Forums .. Which Driver have you been using ... ?

    Was the Driver from the Dell Website ... You are looking for the Latest Intel series 4 Chipset Driver ..

    Or do you just use Windows to update your Drivers ... ?
      My Computer


  3. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hi Maxie,
    Thanks for replying. The driver that i've been using is the old Intel Graphics Media Accelerator driver. This has worked for me before, but now after installation, Windows fails to boot. Here is the URL of the driver:
    http://downloads.dell.com/video/R268991.exe

    I tried updating the drivers via the Windows update as well, but this is also giving me the same problem. Any further advice on this?

    Thanks,
    Atul
      My Computer


  4. Posts : 18,415
    windows 7 home 64bit
       #4

    Install the Chipset Driver from the Link below ....

    Product Support | Dell US
      My Computer


  5. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Hi Maxie,
    As per your suggestion, i installed the 3 chipset drivers and then installed the video driver again. I'm still facing the same issue.
    Anything else that i can try out?

    Thanks,
    Atul
      My Computer


  6. Posts : 18,415
    windows 7 home 64bit
       #6

    Which Video Driver did you Install ?...
      My Computer


  7. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Hi Maxie,
    I installed the Intel Graphics Media Accelerator driver. The URL for the driver is http://downloads.dell.com/video/R268991.exe
      My Computer


  8. Posts : 18,415
    windows 7 home 64bit
       #8

    That Link you Posted is not a Graphics Driver as such ... The Graphics is included in the Chipset ...

    Uninstall that Driver and then please Post me a screenshot of the Device Manager ...


    The Link below will help you achieve this ..



    Screenshots and Files - Upload and Post in Seven Forums


    Also extend the Display and System Devices in the Device Manager ...

    Before Posting the screenshot ...
      My Computer


  9. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #9

    Hi Maxie,
    As you have suggested, I'm uploading the screenshots of my device manager page. Please review.

    Windows 7 unable to boot after installing Intel graphics driver-devicescreen1.png

    Windows 7 unable to boot after installing Intel graphics driver-devicescreen2.png


    Thanks,
    Atul
      My Computer


  10. Posts : 18,415
    windows 7 home 64bit
       #10

    Thanks for Posting that ... Did your Computer ever have a second Graphics Card ? ..
      My Computer


 
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